Autumn-SuzAnne Daniel

System Support Specialist at CME Federal Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Columbus, Ohio, United States, US

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Credentials

  • System Administration and IT Infrastructure
    Google
    May, 2022
    - Oct, 2024
  • Operating Systems and You: Becoming a Power User
    Google
    Apr, 2022
    - Oct, 2024
  • Technical Support Foundations
    Google
    Apr, 2022
    - Oct, 2024
  • The Bits and Bytes of Computer Networking
    Google
    Apr, 2022
    - Oct, 2024

Experience

  • CME Federal Credit Union
    • United States
    • Banking
    • 1 - 100 Employee
    • System Support Specialist
      • Aug 2022 - Present
  • Impact Hope Fund
    • Resident Advisor
      • Feb 2022 - Aug 2022

      - Manage inbound and outbound phone calls with applicants and associated landlords. - Facilitate applicant data collection and entry for application processing. - Represent tenants in resource consolidation meetings with landlords. - Multitask efficiently by managing simultaneous application review and outbound data collection phone calls. - Effectively communicate application details and customer data transfers to the management team and appropriate company departments - Utilize Google Suite applications Show less

  • Uber eats
    • Germany
    • Restaurants
    • 700 & Above Employee
    • Delivery Driver
      • May 2021 - Jan 2022

      - Manage relationships between potential customers and partnered restaurants through expedient food delivery. - Coordinate with customers to resolve order issues and make solution-oriented decisions to maximize customer satisfaction. - Multitask efficiently by offering optimal customer service and expedient deliveries of both food and people across multiple app/ delivery platforms. - Manage relationships between potential customers and partnered restaurants through expedient food delivery. - Coordinate with customers to resolve order issues and make solution-oriented decisions to maximize customer satisfaction. - Multitask efficiently by offering optimal customer service and expedient deliveries of both food and people across multiple app/ delivery platforms.

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2020 - May 2021

      - Managed customer accounts by assisting with payment statement inquiries, fraud case filing, appointment booking, and medical delivery placements. - Acted as the first line of communication for customer needs and facilitated appropriate department transfers to ensure the best customer experience, as well as over the phone troubleshooting for website and computer experience. - Responsible for managing customer experiences pertaining to website and computer operation issues. - Utilize Microsoft Office programs such as Word, Excel, and PowerPoint to collaborate with team members on grouped tasks. Show less

Education

  • The Ohio State University
    Bachelors of Arts, Geography
    2014 - 2024
  • Shaker Heights High School
    High School Diploma
    2010 - 2014

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