Experience

Metro Cars

• United States
• Ground Passenger Transportation
• 1 - 100 Employee

• Lead Online Communication Specialist

  • Jan 2015 - Present

  Maintain open communications with supervisor, ensuring timely and accurate reporting on the status of problems, concerns, etc. Responsible to communicate effectively with clients while inputting accurate trip information, while maintaining a friendly demeanor. Consistently checking / scanning the system, ensuring error free reservations as well as complete knowledge of all reservations processes and correct pricing Communicate with dispatchers regarding any details that are pertinent to the successful completion of transfers, i.e. notes in reservations should be read on a consistent basis to ensure awareness of client requests/needs and dispatcher will ensure drivers are made aware and follow through. Aggressively complete any/all other duties assigned to ensure smooth operations throughout the company. Maintain confidentiality of employee, corporate, and customer records and information. Show less

• Executive & VIP Client Services

  • Oct 2016 - Present

  Manage a large volume of incoming calls, emails, and chats with a high level of urgency. Take initiative in creative problem-solving to resolve customer complaints and concerns. Identify and assess customer needs to achieve the highest level of customer satisfaction. Clearly communicate products, services and policies to customers. Coordinate large group move transportation for high-profile events. Establish and maintain professional contact with frequent VIP clients. Manage a large volume of incoming calls, emails, and chats with a high level of urgency. Take initiative in creative problem-solving to resolve customer complaints and concerns. Identify and assess customer needs to achieve the highest level of customer satisfaction. Clearly communicate products, services and policies to customers. Coordinate large group move transportation for high-profile events. Establish and maintain professional contact with frequent VIP clients.


Eastern Michigan University
• United States
• Higher Education
• 700 & Above Employee
• Residence Hall Office Assistant

  • May 2010 - Dec 2012


Steel tool & company

• India
• Appliances, Electrical, and Electronics Manufacturing

• Production Engineer

  • May 2012 - Jun 2012

  Assist in Production of aircraft engine parts. Assist in Production of aircraft engine parts.