Experience

GLS Canada

• Canada
• Freight and Package Transportation
• 100 - 200 Employee

• Operations Support

  • Jul 2022 - Present

  Client Relations: Liaison between US and Canada operations, sales, and pricing Grow the US to Canada parcel/freight market Help customers understand and set up their customs paperwork Work with customers on their requests, provide guidance on our services and network which would best suit their final delivery needs Pricing support - analyze data, input data to costing margins, present rate proposals to sales representatives Client Relations: Liaison between US and Canada operations, sales, and pricing Grow the US to Canada parcel/freight market Help customers understand and set up their customs paperwork Work with customers on their requests, provide guidance on our services and network which would best suit their final delivery needs Pricing support - analyze data, input data to costing margins, present rate proposals to sales representatives



LandAir

• United States
• Truck Transportation
• 1 - 100 Employee

• Solutions Specialist

  • Apr 2020 - Jul 2022

  Account Executive - growing and managing business in the Vermont areaGaining and growing new business accountsSubmit pricing requests, compare lanes both direct and indirect, based on volume and needs of individual. Quoting and scheduling pickupsTracking guaranteed and hot rush shipmentsSingle Point of Contact for multiple large accounts - daily tracking reports, monthly data reports, escalation requests, TMS system updates. Claims support - Handle the investigation stage of claim requests. Checking manifests, pro notes, POD document, and photos for final approval. Show less

• Customer Service Representative

  • Nov 2019 - Apr 2020

  Single Point of Contact for Large AccountsCustomer Service and Quoting Calls-handled all incoming customer service and quoting needs of customers: tracking, questions, help with reaching terminals on new contact info and getting quotes on direct and partner lanes



New Penn Motor Express

• United States
• Transportation/Trucking/Railroad
• 200 - 300 Employee

• Corporate Account Administrator

  • Oct 2016 - Sep 2019

  Single point of contact for corporate accounts, duties include the following:*Daily tracking and reporting exceptions*Weekly meetings on business levels and on time statuses*Monthly shipment reports and how to grow accounts*Quarter reviews and scorecardsSales Support Representative:*Helping Corporate Account Executives track shipments, obtain quotes, trouble-shoot issues, create reports for their accounts, and other daily tasksSuper user for Salesforce:*Help train and guide the Sales Support team in using Salesforce*Answer questions about Salesforce and using it as a daily toolLeader of the Sales Support team:*Training and keeping the team updated on procedures*Helping and advising the team on accounts, reports, etc*Being a listener to their current situations, issues, or problems and finding solutions to benefit them and their customers Show less

• Inside Sales Specialist

  • Oct 2010 - Oct 2016

  Executive of accounts, growing and managing businessGaining and growing new business accountsHandle pricing requests, quotes, and scheduling pickupsTracking guaranteed and hot rush shipmentsCreating spreadsheets and comparisons of pricing and lanes for customers



Boscov's Department Store, LLC

• United States
• Retail
• 700 & Above Employee

• Lead, Handbags, Accessories & Candy Depts

  • Mar 2007 - Sep 2010

  Assistant Manager of Handbags, Accessories and Candy DeptsHandled register, customers, and floor plansInventory of candy, making fudge, and setting up displays (holidays, special events)Handled making signs and flyers for productsStocked shelves and racks with products

• Sales Associate Cashier, Garden Center/Toys

  • Mar 2006 - Mar 2007

  Handled register, stocking, and helping customersHelp set up patio furniture displays. Unpacked and stocked shelves with new productsHandled making signs and flyers for products



Manor Care Nursing Home

• United States
• Musicians
• 1 - 100 Employee

• Dietary Aide

  • Jan 2002 - Feb 2006

  Prepared trays/meals to go out to residents (breakfast, lunch, or dinner) Cleaned kitchen, dishes, pots/pans Served meals in dining halls Made thicken liquids for next day's breakfast/lunch meals Filed new or changes to residents' dietary preferences Prepared trays/meals to go out to residents (breakfast, lunch, or dinner) Cleaned kitchen, dishes, pots/pans Served meals in dining halls Made thicken liquids for next day's breakfast/lunch meals Filed new or changes to residents' dietary preferences