Autumn Gunther
Senior Customer Onboarding Specialist at Cars.com- Claim this Profile
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Topline Score
Bio
Credentials
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BDR/SDR Certification
Sales AssemblyFeb, 2021- Nov, 2024 -
Google AdWords Fundamentals
Google AdWords CertifiedFeb, 2017- Nov, 2024
Experience
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Cars.com
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United States
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Internet Publishing
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700 & Above Employee
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Senior Customer Onboarding Specialist
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Apr 2022 - Present
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Customer Onboarding Specialist
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Jul 2021 - Apr 2022
• First member of COS team when established in July 2021• Peer coach to new members of team-help guide peers through new hire process and acclimate with Cars.com• Work cross-functionally with Sales, Fulfillment, Support, Graphic Design, and Accounts Receivable• Onboard on average over 60 accounts monthly using a 6 stage process• Utilize Salesforce reporting to keep track of accounts and due dates• Meet and exceed KPI goals based on due dates• Received COS MVP July 2021, October 2021
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Sales Development Representative
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May 2020 - Jul 2021
• Strategically communicate with prospects in order to build up our sales departments' pipeline using Salesforce and Outreach• Exceed consistently daily, weekly, and monthly metrics working to be a consistent top performer on my team• Create and deliver qualified opportunities to Business Development Representatives• Assisted with various miscellaneous administrative tasks in order to improve efficiency within the sales department • Collaborated cross-functionally to ensure consistent and quality prospect lists for the SDR team• Piloted the platform Outreach to improve communication with prospects, as well as ensure seamless integration for the SDR and sales teams• Received October 2020 People's Choice Award and April 2021 SDR MVP Award
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Account Manager
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Sep 2019 - May 2020
• Responsible for clear and consistent communication with 200-250 clients while focused on relationship development and delivering the value of the Cars.com product • Prepare and deliver account reviews and reporting depicting thorough data analysis and market trends• Strategically consult to each client on digital marketing tactics including social media, advertising and industry trends• Identify at-risk clients and work quickly and efficiently to find a resolution • Collaborate with varying departments including Sales, Customer service, Fulfillment and Graphic Design to build upon current product opportunities to best suite clients evolving needs.• Serve and represent markets with vacant staff positions when needed• Awarded Account Management MVP in December 2019
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Enterprise
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United States
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Travel Arrangements
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700 & Above Employee
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Managment Trainee Intern
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May 2018 - Aug 2018
• Collaborated with a team of 7 coworkers to complete day to day tasks, and keep the branch running smoothly• Used a consultative sales approach to recommend optional protection plans and products to renters• Further developed my customer service skills by assisting a wide range of customers with a variety of needs • Created and presented an employee development proposal on how to implement a mentorship program• Attended weekly intern training sessions to further develop my knowledge of managing a privately held company• Competed on a sales and customer service based matrix and placed in the Top Half out of over 60 interns
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Rosebud
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Restaurants
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1 - 100 Employee
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Server
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Jun 2017 - Jan 2018
• Communicated and provided customer service• Collaborated with coworkers to ensure pleased customers • Communicated and provided customer service• Collaborated with coworkers to ensure pleased customers
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Hostess
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Oct 2014 - Dec 2016
• Balanced register drawers accurately • Communicated in customer service• Collaborated with coworkers to ensure pleased customers • Adapted to occasional technical difficulties with credit card system • Balanced register drawers accurately • Communicated in customer service• Collaborated with coworkers to ensure pleased customers • Adapted to occasional technical difficulties with credit card system
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Education
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Illinois State University
Bachelor’s Degree, Marketing-Integrated Marketing Communications -
Highland Park High School
GPA: 3.5/4.0