Payroll Supervisor

• Apr 2023 - Present

Maintain accurate and up-to-date employee information in the HRIS system (including Onboarding and offboarding employees, tracking and updating employee personal and company-related records), provide training to key stakeholders and end-users on new functionality and updates on existing processes occurring throughout the year, responsible for maintaining accurate HRIS data and coordinating with external vendors for data feeds for employee benefits and retirement plans, create and update documentation of existing and new guidelines for the HRIS system and processes, administer full cycle, bi-weekly payroll, research, analyze and resolve payroll-related problems or questions, and collaborate with Finance on Q/E and Y/E processing. Show less

Payroll Specialist

• Jul 2022 - Apr 2023

Maintain accurate and up-to-date employee information in the HRIS system (including Onboarding and offboarding employees, tracking and updating employee personal and company-related records), provide training to key stakeholders and end-users on new functionality and updates on existing processes occurring throughout the year, responsible for maintaining accurate HRIS data and coordinating with external vendors for data feeds for employee benefits and retirement plans, create and update documentation of existing and new guidelines for the HRIS system and processes, administer full cycle, bi-weekly payroll, research, analyze and resolve payroll-related problems or questions, and collaborate with Finance on Q/E and Y/E processing. Show less

Human Resources Information System Specialist

• Mar 2022 - Jul 2022

Maintain accurate and up-to-date employee information in the HRIS system (including Onboarding and offboarding employees, tracking and updating employee personal and company-related records), provide training to key stakeholders and end-users on new functionality and updates on existing processes occurring throughout the year, responsible for maintaining accurate HRIS data and coordinating with external vendors for data feeds for employee benefits and retirement plans, create and update documentation of existing and new guidelines for the HRIS system and processes, administer full cycle, bi-weekly payroll, research, analyze and resolve payroll-related problems or questions, and collaborate with Finance on Q/E and Y/E processing. Show less

Executive Account Manager

• Jun 2019 - Mar 2022

Under general supervision, the Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met. The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients’ business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the “face and voice: responsible for the experiences of Paylocity’s highest revenue and most complex clientele. Show less

Account Manager

• Mar 2018 - Jun 2019

Talking to Paylocity clients on the phone and via email – apply critical thinking and problem-solving skills to research, troubleshoot, and provide solutions for issues of varying complexity.Provide exceptional quality service and effective communication with our clients.Collaborate with your team to ensure thorough, accurate, and timely resolutions are provided to our clients.Assist with internal projects and align with other departments to achieve company-wide goals.Proactively identify issues and utilize available resources to identify appropriate solutions for clients. Show less

Client Services Supervisor

• Aug 2017 - Mar 2018

(formerly Aurico) Manage daily workflows, support Client Liaisons with questions and assistance, coach and train Client Liaisons with case studies and weekly focuses, Audit emails and phone calls for content and accuracy, serve as an escalated client liaison and provide World-Class customer service. (formerly Aurico) Manage daily workflows, support Client Liaisons with questions and assistance, coach and train Client Liaisons with case studies and weekly focuses, Audit emails and phone calls for content and accuracy, serve as an escalated client liaison and provide World-Class customer service.

Supervisor, Client Services

• Aug 2016 - Aug 2017

Manage daily workflows, support Client Liaisons with questions and assistance, coach and train Client Liaisons with case studies and weekly focuses, Audit emails and phone calls for content and accuracy, serve as an escalated client liaison and provide World-Class customer service.

Client Liaison

• Mar 2016 - Aug 2016

Communicate with clients and applicants on a daily basis via phone, email, and chat queues (including but not limited to Providing information about products and services, obtaining details on complaints, process requests with accuracy and efficiency, and providing training/guidance), analyze and interpret information received from callings using deductive and inductive reasoning skills to determine the best solution and follow through, record details of all calls and emails into a CRM tool, provide tutorials and guidance on proprietary system. Show less

Verification Specialist Supervisor

• Dec 2013 - Mar 2016

Research Specialist

• Oct 2012 - Dec 2013

Researcher

• Jul 2012 - Oct 2012