Experience

Omega Morgan, Inc.

• United States
• Construction
• 100 - 200 Employee

• Lead Dispatcher

  • Oct 2019 - Present

  - Facilitate dispatching responsibilities for crews, equipment and trucks for machinery moving and specialized transport of heavy-haul loads, including permitted loads in accordance to DOT law. - Manage time entries of labor and equipment job costs for AP/AR.- Work in conjunction with a stellar team of sales associates, project managers, and superintendents to plan and consistently execute complex relocations of machinery, freight and equipment in a safe manner. - Assist and collaborate with various specialized service divisions including Millwrights, Process Tool Management, OM Crane, Wind Energy, and Specialized Transport.



United Rentals

• United States
• Construction
• 700 & Above Employee

• Lead Dispatcher

  • Jun 2016 - Oct 2019

  - Managed a fleet of heavy haul drivers, which involved maintaining a consistent and cost-effective hauling schedule while balancing a wide-variety of changes that occur by the minute. Managed several metrics relating to efficiency and hauling costs, bill of ladings for A/P, and facilitated dispatch schedules.- In conjunction with dispatching responsibilities, I balanced the various clerical and administrative duties associated with the services the company provided, including inbound/outbound calls for equipment reservations, billing inquiries, inventory & auditing/monitoring, implementing credits/overrides, set up new customer accounts, serving walk-in clients; every task coincided with a positive and professional attitude. - Chief Safety Champion of United Rentals in Eugene, OR; involved attending meetings, facilitating safety calls, implementing procedural checks to make sure all employee and branch practices were done so by OSHA regulations and industry standards.



Kendall Auto Group

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Service Advisor

  • Nov 2015 - Apr 2016

  - Addressed the needs of customers seeking service and repairs on their vehicles in a professional and helpful manner.- Managed vehicle work orders and maintained the information flow between the technician and customer.- Built meaningful customer relationships and trust through persistent and unparalleled customer service.- Worked in conjunction with fleet companies, parts/sales departments, and internal organizations in order to meet customers service expectations. - Addressed the needs of customers seeking service and repairs on their vehicles in a professional and helpful manner.- Managed vehicle work orders and maintained the information flow between the technician and customer.- Built meaningful customer relationships and trust through persistent and unparalleled customer service.- Worked in conjunction with fleet companies, parts/sales departments, and internal organizations in order to meet customers service expectations.



Firestone Complete Auto Care

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manager of Tire Sales

  • Jul 2014 - Nov 2015

  - Provided excellent customer service, and made it my priority to exceed every client's expectations.- Advised customers in vehicle maintenance, passenger tire safety, and general repair services for their vehicle by educating and clarifying (sometimes) complex mechanical issues.- Mastered the ability to calmly handle difficult and emotional situations in a professional manner.- Maintained inventory of tire units, unit transfers and corresponding paperwork; amended stock level for seasonal changes to maximize efficiency and sales transactions.- Facilitated several administrative aspects of business including accounts payable, filing and categorizing paperwork.- Managed MSDS safety messages and updates, as well as relay said information to employees.



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Retail Associate

  • Jun 2008 - Jul 2014

  - Excelled at providing a positive shopping experiences for store members through a friendly, helpful and empathetic demeanor.- Proficiently performed cash register operations to minimize customer queue by memorizing item numbers and consistently operating efficiently and quickly.- Consistently went above and beyond daily required warehouse operations and responsibilities by providing language translation and technical knowledge as needed.- Assisted in mentoring and motivating new employees and interns while exemplifying qualities of a model Costco employee and thus created an enjoyable work environment through positivity and empowerment of others.