Austin Eugenio
Sales Operations Specialist, Team Sports at G-Form- Claim this Profile
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English -
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Portuguese -
Topline Score
Bio
Credentials
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Trained Crowd Manager
International Association of Venue ManagersMay, 2018- Oct, 2024
Experience
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G-Form
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Sales Operations Specialist, Team Sports
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Jun 2021 - Present
- Manage the lifecycle of wholesale/distributor orders which incorporates the reviewing, processing and tracking of all orders to completion.- Provide customer support to a full book of wholesale accounts in the team sport category (soccer, baseball and lacrosse specialty retailers) in addition to all outside sales representatives domestically.- Communicate potential delays and anticipated shipping windows to the respective sales team.- Maintain accurate and up-to-date account information in CRM and ERP databases (SAP Business by Design, Magento, etc.).- Work efficiently with the fulfillment/operations team to ship all sales orders on schedule as well as other departments such as accounting/finance, marketing and product development to ensure all customer needs are met.
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Customer Support Specialist
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Oct 2020 - Present
- Respond to all customer inquiries in a timely manner via phone/email/live chat, mostly consisting of providing detailed order statuses.- Maintain excellent knowledge of each new and existing product across all categories (bike, soccer, baseball and lacrosse) in an effort to keep customers well-informed.- Reply to all general consumer reviews via Trustpilot.- Assist with various sample order shipments for the respective sales team.- Cross-departmental collaboration regarding specific customer needs.
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Retail Sales Associate
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Jul 2016 - Mar 2020
- Provided satisfactory customer service to all guests.- Completed sales transactions and orders via NCR Counterpoint software.- Kept track of product inventory records, answered phone calls, performed additional office duties and assisted with other assignments from both sides of the business. - Provided satisfactory customer service to all guests.- Completed sales transactions and orders via NCR Counterpoint software.- Kept track of product inventory records, answered phone calls, performed additional office duties and assisted with other assignments from both sides of the business.
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Cotali Mar Restaurante
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United States
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Restaurants
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Busser/Food Runner
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Aug 2012 - Mar 2017
- Delivered, cleared and later reset each table of food and beverages during guests' meal experience.- Created a friendly environment of hospitality towards all guests and coworkers.- Performed all side work as requested. - Delivered, cleared and later reset each table of food and beverages during guests' meal experience.- Created a friendly environment of hospitality towards all guests and coworkers.- Performed all side work as requested.
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Education
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Johnson & Wales University
Bachelor of Science (B.S.), Business Administration -
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Preston Robert Tisch Institute for Global Sport
Online Certificate, Fundamentals of Global Sports Management -
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New Bedford High School
High School Diploma
Community
