Austin West
Agent Experience Manager at Staples Sotheby's International Realty- Claim this Profile
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Topline Score
Bio
Rose McWaid
Austin exceeded any and all expectations of his position. I once asked if he could come up with ideas to help me with some marketing and the next day he gave me a 3-page typed proposal full of ideas of how he could help. Wow!
Robert A. Paquin, III
While I have only worked with Austin West for 8 months, it has become apparently clear to me that he brings more to the table than most of his peers. Coming into the company, Austin's background included customer service and sales and they were something he displayed a strong understanding of from his first day with Mercedes-Benz. I would recommend any friend or family member to work with Mr. West. He seems to effortlessly make customers feel at home and his integrity is beyond question. I hope to be a part of the same team with Austin for awhile - his success seems to be contagious in our office!
Rose McWaid
Austin exceeded any and all expectations of his position. I once asked if he could come up with ideas to help me with some marketing and the next day he gave me a 3-page typed proposal full of ideas of how he could help. Wow!
Robert A. Paquin, III
While I have only worked with Austin West for 8 months, it has become apparently clear to me that he brings more to the table than most of his peers. Coming into the company, Austin's background included customer service and sales and they were something he displayed a strong understanding of from his first day with Mercedes-Benz. I would recommend any friend or family member to work with Mr. West. He seems to effortlessly make customers feel at home and his integrity is beyond question. I hope to be a part of the same team with Austin for awhile - his success seems to be contagious in our office!
Rose McWaid
Austin exceeded any and all expectations of his position. I once asked if he could come up with ideas to help me with some marketing and the next day he gave me a 3-page typed proposal full of ideas of how he could help. Wow!
Robert A. Paquin, III
While I have only worked with Austin West for 8 months, it has become apparently clear to me that he brings more to the table than most of his peers. Coming into the company, Austin's background included customer service and sales and they were something he displayed a strong understanding of from his first day with Mercedes-Benz. I would recommend any friend or family member to work with Mr. West. He seems to effortlessly make customers feel at home and his integrity is beyond question. I hope to be a part of the same team with Austin for awhile - his success seems to be contagious in our office!
Rose McWaid
Austin exceeded any and all expectations of his position. I once asked if he could come up with ideas to help me with some marketing and the next day he gave me a 3-page typed proposal full of ideas of how he could help. Wow!
Robert A. Paquin, III
While I have only worked with Austin West for 8 months, it has become apparently clear to me that he brings more to the table than most of his peers. Coming into the company, Austin's background included customer service and sales and they were something he displayed a strong understanding of from his first day with Mercedes-Benz. I would recommend any friend or family member to work with Mr. West. He seems to effortlessly make customers feel at home and his integrity is beyond question. I hope to be a part of the same team with Austin for awhile - his success seems to be contagious in our office!
Credentials
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Zendesk Customer Service Professional Certificate
ZendeskJun, 2023- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJul, 2021- Oct, 2024 -
Delivering Bad News to a Customer
LinkedInJul, 2021- Oct, 2024 -
Excel Essential Training (Office 365/Microsoft 365)
LinkedInDec, 2020- Oct, 2024 -
Outlook 2016: Efficient Email Management
LinkedInMay, 2020- Oct, 2024 -
Outlook 2016: Time Management with Calendar and Tasks
LinkedInApr, 2020- Oct, 2024 -
Outlook Essential Training (Office 365)
LinkedInApr, 2020- Oct, 2024 -
Learning Excel Desktop (Office 365)
LinkedInJan, 2020- Oct, 2024 -
Learning Outlook Desktop (Office 365)
LinkedInJan, 2020- Oct, 2024 -
Google Ads Display Certification
GoogleMar, 2023- Oct, 2024
Experience
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Staples Sotheby's International Realty
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United States
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Real Estate
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1 - 100 Employee
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Agent Experience Manager
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Feb 2023 - Present
-Provide exceptional customer service and support to a number of agents on a daily basis as being the main point of contact for a number of related issues. -Employ constant empathy, patience, and a solution-based mindset to improve agents lives, business and well-being. -Provide training and support to help agents grow their business by business planning, creating training programs, strategizing, idea generation and helping them get from point A to point Z. -Run office social media accounts and Google Ads accounts while continuously optimizing for success. -Provide administrative support to agents such as creating listing materials, marketing items, and sending weekly newsletters for their clients. -Provide group and one on one training sessions with agents on company tools and technology. -Created and facilitate onboarding plan of new agents to brokerage. Show less
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i9 Sports
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United States
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Spectator Sports
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500 - 600 Employee
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Site Manager
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May 2023 - Jun 2023
-Assist in the set up and break down of game day events, and perform various roles for various sports including coaching, and refereeing. -Communicate with parents via text, email, and weekly newsletter. Kids range from the ages of 4-11 years old. -Assist in the set up and break down of game day events, and perform various roles for various sports including coaching, and refereeing. -Communicate with parents via text, email, and weekly newsletter. Kids range from the ages of 4-11 years old.
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William Pitt Sotheby's International Realty
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United States
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Real Estate
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700 & Above Employee
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Assistant Manager
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Sep 2021 - Feb 2023
-Serve as a backup to the brokerage manager for a number of responsibilities including but not limited to; Weekly Ninja Skills Groups, weekly office meetings, transaction & client related Issues, recruiting new agents. -Service minded attitude for agents by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings with the goal to provide exceptional customer service. -Promote the adoption of Sotheby’s technology and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions. -Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests. -Partner with the Onboarding team on strategy and logistics for welcoming new agents to Sotheby's -Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent. -Answer questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc. Show less
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William Raveis Real Estate, Mortgage & Insurance
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United States
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Real Estate
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700 & Above Employee
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Administrative Manager
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Sep 2020 - Sep 2021
-Perform all administrative duties for the office including but not limited to; ordering and maintaining office supplies, maintaining cleanness and professionalism of the office, answering calls and routing to correct agent as necessary, first point of contact for walk in clients, creating floor duty schedule and overall office efficiency -Directly train agents on all company resources such as, CT MLS, Deluxe Marketing, Homespotter Ads and any new product rollouts. -Create marketing collateral for agent social media accounts including photos, videos, and templates using products such as Adobe Spark, Adobe InDesign and Microsoft Publisher. -Maintain all content for office social media accounts -First point of contact to diagnosis and repair any technology issues for the agents computers and office equipment. -Provide a positive attitude and exceptional customer service and support to over 20 agents. Show less
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Coldwell Banker
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United States
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Real Estate
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1 - 100 Employee
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Sales Support Administrator
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Aug 2019 - Aug 2020
-Being the face of the office with coordination of all office administration tasks, including general, office and business supply orders, equipment maintenance, preparation and file maintenance and general office appearance and repair issues. -Major role in the onboarding process and affiliation of newly acquired agents, ordering business cards, name badges, and all other initial personal branding materials. -Provide training and education on all Company technology resources and play lead role in assisting agents and the office with online marketing including but not limited to: Office365, Facebook, Instagram, Outlook, InTouch, SmartMLS. -Act as the main point of contact for over 40 agents providing exceptional customer service and support. Show less
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United Bank
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United States
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Financial Services
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700 & Above Employee
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Consumer Loan Processor
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Jul 2017 - Jul 2019
-Continuously processed an average pipeline of 30-40 auto and home equity loans in a fast paced environment while meeting deadline expectations. -Provided exceptional customer service via phone and email in regard to loan application status, document collection and other loan related information. -Performed credit analysis, appraisal reviews, income verification, and other tasks to complete loan process. -Employed constant empathy and patience with customers with their questions and concerns during the loan process. -Performed various administrative tasks for in-office support. Show less
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Education
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2022 - 2024
Southern New Hampshire University
Bachelor of Business Administration - BBA -
2011 - 2014
Manchester Community College
Associate's degree, General Studies -
2008 - 2011
Coventry High School
High School Diploma, General Studies
Community
