Experience

Chapman Automotive Group

• United States
• Automotive
• 1 - 100 Employee

• Team Lead Outbound (Sales & Service) Business Development Center

  • May 2021 - Present

  - Manage outbound sales and service advocates and provide daily assistance with their CRM leads. - Monitor sales and service CRM leads to ensure leads are being worked correctly and in a timely manner.- Communicate with sales and service advocates with CRM leads that require problem-solving.- Review CRM leads and make additional notes for the sales and service advocates along with transferring any leads to Chapman Dealerships if necessary. - Create one on one coaching schedules with sales and service advocates to review calls and CRM leads. - Set achievable goals for sales and service advocates each month and review during coaching sessions.

• Team Lead Service Business Development Center

  • Jun 2020 - May 2022

  - Oversee daily team operations by providing direction, motivation, and assistance to the team- Work alongside our customer advocates to provide assistance when needed, this includes answering questions, taking calls when volume is high, provide coaching in the moment, and limit scheduling errors.- I assist customer advocates to ensure that we are scheduling appointments accordingly, using time effectively to minimize call abandonment, ensure the team is using set processes to avoid errors in emails, as well as adhering to their set schedule.- Assist with management in scheduling and outlining monthly team meetings - Daily call listening to delivery quality assurance in 1 on 1 coaching with customer advocates



Concept 1

• Free Lance Marketing & Sponsorship Procurement

  • Jan 2013 - Present

  - Experienced in working with Indycar teams & drivers in providing sponsorship deals.- Responsible for providing an all access tour inside Indycar teams garage, meet and greets with team owners, and Indycar drivers. - Accompany guests to the race grid to experience Indycars Pre-Race festivities and start of the race. Examples: Pictures next to the race car on the grid Pictures with race car driver before they get in the car Experience the race from pit-lane and hospitality unit Up close access to live pit stops during the race. - Tasked to provide exposure for the company's brand/product through social media platforms.



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Front End/Cashier Assistant

  • Apr 2020 - May 2020

  - Assisting customers with their needs and questions.- Assist customers with their heavy loads (Groceries, TV, Furniture, etc) to their vehicle.- Being able to work in a fast paced, crowded environment and maintain a calm positive manner.- Using time effectively, helping other cashiers when needed, organizing boxes, and cleaning my area of work.- Follow management request. Box run, go backs, cleaning front end, entrance, and exit. Assist outside pushing carts, and stock merchandise



Nando's Mexican Cafe

• Bartender

  • Dec 2012 - Mar 2020

  - Experienced with Point of Sale System (POS).- Utilized knowledge of mixed beverages, specialty cocktails, and craft beers to serve customers.- Providing a welcoming and enjoyable experience for customers by maintaining a friendly and positive attitude. - Responsible for handling money to the customer, busser, expo, and store. - Able to work as a team and assist my co-workers as needed.- Experienced in performing in a fast-paced environment - Experienced with Point of Sale System (POS).- Utilized knowledge of mixed beverages, specialty cocktails, and craft beers to serve customers.- Providing a welcoming and enjoyable experience for customers by maintaining a friendly and positive attitude. - Responsible for handling money to the customer, busser, expo, and store. - Able to work as a team and assist my co-workers as needed.- Experienced in performing in a fast-paced environment