Experience

GeoLinks

• United States
• Telecommunications
• 1 - 100 Employee

• Network Operations Center Engineer

  • Dec 2022 - Present



Advanced Business Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Solution Design Tech

  • Aug 2021 - Apr 2022

• Tier ll engineer

  • Jan 2021 - Aug 2021



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Mar 2017 - May 2020

  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Recognized by management with the "Above and Beyond" reward for working to develop a new tool for our organization.Worked with team members to develop best practices for the organization to improve accuracy and efficiency of deployments.Risen quickly through the ranks from network engineer 2 to 3 by my ability to learn quickly and develop myself.Design and deploy circuits for sister verticals to ensure network efficiency and reliability for our customers.Provide technical expertise to our team and act in a leadership roleTroubleshoot multi protocol national network to resolve impacting events to our customers Show less

• Network Specialist

  • Aug 2014 - Mar 2017

  Positions held Commercial NOC Tech 1 and Spec 1Actively and consistently support all efforts to simplify and enhance the customer experiencePerformed advanced triage and troubleshooting of customer reported trouble.Maintained strong, positive relationships with customers and peer groups.Supported coaxial and optical network installation process.Provided escalation and status notification throughout the enterprise on service-impacting events.Received escalations for advanced break-fix actions from front-line fiber and coax queues.Coordinated/facilitate the on-site repair of commercial assets with field agents.Acted in the role as Specialist to perform training to our Tier 2 and Tier 1 teams.Develops, provides, and maintains positive communication with vendors for diagnosing and rectifying problems. Show less



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Signal Support System Specialist

  • Jan 2012 - Jan 2018

  Acted in my squad as both a technical Leader and a Leader for my squad in general. Performed a support role for the following; Telephony communication, LAN, Radio communication, Computer software, and hardware issues Maintained and operated vehicles, generators, satellite distribution systems, radio distribution systems, and all necessary LAN equipment Performed setup, installation, and troubleshooting for Military LAN stacks Maintained Unit training and readiness of all Radio and User roles for combat readiness Show less