Experience

BrightView Landscapes

• United States
• Facilities Services
• 700 & Above Employee

• Application Analyst

  • Nov 2020 - Present

  Application Administration - support primary business applications through system administration for 18k+ usersApplication Maintenance and Support - diagnose and troubleshoot application issues, document requirements for enhancements and defect repairs, and fulfill ad-hoc reporting requests often with SQL & PowerBIProject Coordination - track status of assigned projects and enhancements through the development cycle.Application Testing - prepare test scripts and expected results to assist in verifying that systems function correctly. Conduct functional testing. Support business testers during user acceptance testing.Change Management - coordinate implementations by ensuring that system changes are promoted to production according to policies that include proper test documentation and user signoff.

• IT Associate

  • Jan 2018 - Nov 2020



Grand Canyon University

• United States
• Higher Education
• 700 & Above Employee

• ITS Endpoint Student Worker

  • Sep 2016 - Dec 2017

  • Work though, troubleshoot, and assist faculty with technical issues on campus.

• ITS Help Desk Student Worker

  • Sep 2014 - Sep 2016

  • Utilize excellent critical thinking and customer service skills to understand staff and faculty IT needs and get their system running properly and efficiently again.• Extensive troubleshooting and hardware experience with student laptop hardware and software issues • Perform networking tasks for student dorms and faculty offices• Consistently achieve high quality assurance call scores• Train new student workers



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Data Analyst Intern

  • May 2017 - Jul 2017

  • Analyze and visualize Farmers Contingent Workforce data of 6000 workers• Lead and participated in four main projects during the 12-week internship• Construct feedback and testing on new data analytic portals• Perform training and demonstrations for upper management on the data analytic portals • Analyze and visualize Farmers Contingent Workforce data of 6000 workers• Lead and participated in four main projects during the 12-week internship• Construct feedback and testing on new data analytic portals• Perform training and demonstrations for upper management on the data analytic portals



Brightview

• Technology, Information and Internet
• 1 - 100 Employee

• IT Operations Intern

  • Jun 2016 - Aug 2016

  • Lead an inventory project capturing BrightView IT assets involving physical and virtual servers, routers, switches, and business applications• Lead meetings in a corporate environment with business application owners and top level managers throughout the project• Detailed the relationships and dependencies of applications to servers from top to bottom • Lead an inventory project capturing BrightView IT assets involving physical and virtual servers, routers, switches, and business applications• Lead meetings in a corporate environment with business application owners and top level managers throughout the project• Detailed the relationships and dependencies of applications to servers from top to bottom