Experience

Shield IT Networks
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Lead Tech

  • Aug 2021 - Present


Western NRG, Inc.

• United States

• Network Engineer III

  • May 2015 - Jun 2021

  - Field tickets to support customers' network and security platforms in Technical Assistance Center (TAC) - Operate firewalls, VPN concentrators, email security, cloud security, anti-virus, and wireless security platforms - Ensure customer satisfaction - SonicWall Product Expert - Email, Wireless, and VoIP SME - Identify and assist with ISP issues - Mentor and provide training to junior peers such as customer service, email technology, and wireless troubleshooting - Provide technical escalation to peers - Write technical documentation on policy, procedure, best practices, customer-facing user guides, and network processes - Handle special projects - Scope, plan, and implement new equipment, network architecture, and systems on behalf of Dell and Virtual Graffiti - My personal guiding principals here are to seek long-term customer satisfaction, cultivate provider-customer trust, and empower peers.



Moorpark College

• United States
• Higher Education
• 400 - 500 Employee

• Helpdesk Intern

  • Jan 2015 - May 2015

  - Fulfilled basic IT duties - Provided technical support to faculty and staff - Repaired desktop PCs and laptops - Maintained printers - Performed basic administrative functions within the Windows Active Directory environment - Fulfilled basic IT duties - Provided technical support to faculty and staff - Repaired desktop PCs and laptops - Maintained printers - Performed basic administrative functions within the Windows Active Directory environment



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • 2012 - 2015

  - Completed transactions as a cashier - Boosted sale of products on floor - Trained new hires - Stocked product - Designed product displays - Completed transactions as a cashier - Boosted sale of products on floor - Trained new hires - Stocked product - Designed product displays