Print Production Manager

• Mar 2021 - Present

Print Project Coordinator

• Jan 2019 - Feb 2021

Graphic Designer + Copy Editor

• Aug 2017 - Jan 2019

· Creating original mockups and advertising designs to meet brand needs and standards. · Polishing advertising copy. · Providing final edits on marketing reports and manuscripts. · Designing brand and event collateral. · Refining internal processes. · Creating original mockups and advertising designs to meet brand needs and standards. · Polishing advertising copy. · Providing final edits on marketing reports and manuscripts. · Designing brand and event collateral. · Refining internal processes.

Editorial Coordinator

• Mar 2016 - Jul 2017

For a full-service independent publishing company: · Reviewing, editing, and proofreading manuscripts. · Overseeing editorial staff of 12, streamlining editorial processes and guidelines. · Processing royalties and book advances. · Managing comprehensive 8-week production timeline for 2 books published per business day. · Creating, designing, and distributing digital marketing content to promote authors and generate reader sales. For a full-service independent publishing company: · Reviewing, editing, and proofreading manuscripts. · Overseeing editorial staff of 12, streamlining editorial processes and guidelines. · Processing royalties and book advances. · Managing comprehensive 8-week production timeline for 2 books published per business day. · Creating, designing, and distributing digital marketing content to promote authors and generate reader sales.

Story Assistant

• Dec 2015 - Feb 2016

Working on TLC reality television programs Skin Tight and My 600-lb Life: · Marking and selecting raw footage. · Transcribing dialogue. · Drafting and proofreading scripts. · Basic administrative support. Working on TLC reality television programs Skin Tight and My 600-lb Life: · Marking and selecting raw footage. · Transcribing dialogue. · Drafting and proofreading scripts. · Basic administrative support.

Technical Support Specialist

• Feb 2015 - Jul 2015

· Troubleshooting: Assist customers on inbound and outbound calls with Apple products, devices, software, and operating systems. · Maintaining Accurate Records: Log and record all customer interactions based on specific classification systems and escalation procedures. · Quantifiable Results: Consistent improvement in role-specific metrics week over week; individual customer satisfaction score of 97%+ · Troubleshooting: Assist customers on inbound and outbound calls with Apple products, devices, software, and operating systems. · Maintaining Accurate Records: Log and record all customer interactions based on specific classification systems and escalation procedures. · Quantifiable Results: Consistent improvement in role-specific metrics week over week; individual customer satisfaction score of 97%+

Art Team

• Nov 2014 - Jan 2015

· High-Volume Correspondence: Managed all incoming and outgoing e-mails for multiple e- commerce brands during peak holiday volume. · Logistics + Coordination: Arranged shipping, printing and reprinting of materials, payment, reimbursements, and other customer requests as necessary. · Image Quality Consultation: Provided insight using Adobe Photoshop regarding quality control: image quality, printing standards, and color values. · High-Volume Correspondence: Managed all incoming and outgoing e-mails for multiple e- commerce brands during peak holiday volume. · Logistics + Coordination: Arranged shipping, printing and reprinting of materials, payment, reimbursements, and other customer requests as necessary. · Image Quality Consultation: Provided insight using Adobe Photoshop regarding quality control: image quality, printing standards, and color values.

Welcome Agent

• Jun 2013 - Oct 2014

· Exceptional Service: Handled any and all high-demand customer service issues at a luxury, resort-style property consistently ranked #2 in all of North America. · Planning + Coordination: Assisted guests with billing issues, special requests, event coordination and execution, and packaging and presenting collateral materials. · On-Boarding: Redesigned Welcome department training materials and processes under oversight of Director of Welcome; served as a staff trainer to instruct new hires. ASSOCIATE DEVELOPMENT PROGRAM (W HOTELS MANAGEMENT TRAINING) · Reporting + Evaluating Data: Generated and reviewed daily financial reports for discrepancies or other items in need of review; updated internal spreadsheets daily to reflect each day’s changes in revenue in comparison to forecasted amounts. · High-Level Financial Overview: Studied directly beneath Director of Revenue Management to learn all aspects of revenue in hospitality: forecasting, budgeting, actualizing financial data. · Planning + Coordination: Created and modified large blocks of high-revenue reservations with many requests for businesses, celebrity guests, and private functions. Show less

Keyholder + Marketing Assistant

• Jun 2012 - Jun 2013

· Event Planning: Organized and executed cooking tutorials, product tastings, and private events, including menu and agenda planning. · Administrative: Assisted with administrative duties: scheduling staff, tracking + ordering inventory, preparing financial documents and deposits. · Digital Marketing: Coordinated all social media content across multiple outlets to engage consumers and advertise promotions. · Event Planning: Organized and executed cooking tutorials, product tastings, and private events, including menu and agenda planning. · Administrative: Assisted with administrative duties: scheduling staff, tracking + ordering inventory, preparing financial documents and deposits. · Digital Marketing: Coordinated all social media content across multiple outlets to engage consumers and advertise promotions.

PR + Marketing Intern

• Nov 2011 - Feb 2012

· Digital Marketing: Wrote and designed all communication: newsletters, viral promotions, email campaigns; managed social media outlets and online presence for growing brand. · Event Planning: Organized and executed event elements such as invitations, coordination, set-up for executive forums and panels at SXSW, and private dinners for C-level executives. · Database Management: Assisted Membership Services Manager with cleaning up and streamlining existing membership database records and entering new members accurately. · Administrative: Answered phones, engaged in correspondence with C-level executives on CEO’s behalf, organized office filing systems, and other general administrative duties. Show less

Senior Administrative Associate

• Apr 2011 - Aug 2011

· Administrative: Provided direct support to Manager of Business affairs, handling calls, emails, meeting scheduling, calendar requests, supply ordering, and light local travel. · Event Planning: Planned and executed statewide conference for hundreds of STEM teachers and trainers, managing event registration and payment data through Cvent planning software. · High-Level Financial Overview: Processed and maintained millions of dollars in grant and budget data through University of Texas DEFINE accounting mainframe and Excel documents. Show less

Production Assistant

• Aug 2009 - Dec 2009

· Administrative: Provided direct support to President by answering phones, replying to emails, managing calendar requests, scheduling meetings, and taking notes for office-wide use. · Research + Development: Created event plans for local festival Austin Kids Day (3,000+ attendees); developed marketing strategies for Mobley, finalists in the SXSW Dell Soundstage · Event Planning: Assisted with the organization and execution of several small-scale charity fundraisers for the Susan G. Komen Foundation, including promotion and budgeting. · Venue Booking: Booked artists for downtown Austin venues such as ACES Lounge (hip-hop), Republic Live (dance/EDM), and Beso Cantina (singer-songwriter). Show less

Associate Copy Desk Chief

• Aug 2008 - May 2009

· Proofreading + Editing: Reviewed all edits and revisions prior to each day’s edition of the newspaper being sent to final printing; final approval of all headlines sent to print. · Staff Supervision: Scheduled and managed shifts of a 16-person staff of copy and section- specific editors; supervised 8+ hour shifts of 5 copy desk employees. · Page Design: Assisted with layout of pages, reorganizing stories for space or logical fit, and selecting and placing photographs in Adobe InDesign. Show less