Austin Lee

Customer Success Manager at Stukent
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Idaho Falls
Languages
  • German -
Skills

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Bio

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Credentials

  • Certified Facilitator - Outward Mindset
    The Arbinger Institute
    Oct, 2020
    - Nov, 2024
  • Web Development Foundations: Full-Stack vs Front-End
    LinkedIn
    Sep, 2019
    - Nov, 2024

Experience

  • Stukent
    • United States
    • E-Learning Providers
    • 100 - 200 Employee
    • Customer Success Manager
      • Feb 2022 - Present

      Manage a book of business covering several states in the US. Manage a book of business covering several states in the US.

  • Brigham Young University - Idaho
    • United States
    • Higher Education
    • 700 & Above Employee
    • Technical Operations Manager
      • Aug 2016 - Apr 2022

      Support and maintain relationships with instructors and other stakeholders. Interface with instructors, students, and other testing professionals for the administration and proctoring of high stakes exams and manage associated employee team including escalations or critical feedback. Provide training and support for Remote Proctoring services to students and instructors. Manage associated employee team. Oversee implementation of multiple new technology solutions/software (TARS, ProctorAccessApp, Proctorio, Akindi) and maintain basal support of legacy software (SCOUT). Show less

  • Wells Fargo
    • United States
    • Financial Services
    • 700 & Above Employee
    • Assistant Team Lead
      • Feb 2012 - Sep 2012

      Supported customers directly with banking related inquiries and requests while meeting prestigious sales goals which improved Wells Fargo efficiency and customer satisfaction rate Assisted with training new hires, peer coaching, team meeting preparation and delivery, and team building activities to improve team moral and increase center productivity Supported customers directly with banking related inquiries and requests while meeting prestigious sales goals which improved Wells Fargo efficiency and customer satisfaction rate Assisted with training new hires, peer coaching, team meeting preparation and delivery, and team building activities to improve team moral and increase center productivity

  • Netflix
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Development Team Lead
      • Feb 2010 - Sep 2012

      Trained supervisors and team leads at multiple BPAs in the U.S. and Canada. Emphasized Netflix culture and expectations to increase productivity and metric performance across the Netflix footprint Developed relevant training curriculum and materials for customer service representatives and provided global assistance to Netflix employees Assisted in Quality Assurance procedures for all global Netflix support centers in order to properly allocate call volume to highest performing Business Partner Associates Show less

Education

  • Brigham Young University - Idaho
    Computer/Information Technology Administration and Management
    2013 - 2016
  • BYU

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