Support Specialist

• May 2023 - Present

IT Student

• Jan 2023 - May 2023

Computer User Support Specialist Program: - ITIL Foundations - CompTIA A+ (1101/1102) - CompTIA Net+ - CompTIA Sec+ Computer User Support Specialist Program: - ITIL Foundations - CompTIA A+ (1101/1102) - CompTIA Net+ - CompTIA Sec+

B-technician

• Nov 2022 - Dec 2022

 Perform basic vehicle services such as Inspections, tire services, oil changes, alignments, and brakes.  Work with other mechanics as a team to diagnose vehicle issues and then repair those issues.  Ensure vehicle racks, tools, and shop equipment is clean and follows OSHA guidelines for safety inspections.  Provided excellent customer service utilizing interpersonal and communication skills and the ability to quickly establish rapport and trust with customers.  Provided technical mentoring, and problem resolution when difficult customer engagements where needed. Show less

Sales And Service Specialist

• Mar 2022 - Aug 2022

 Answered inquiries via phone, email, and in person.  Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.  Track and exceed Key Performance Indicators (KPIs) a daily and monthly basis.  Use the CSDS application on the computer to write tickets.  Pull vehicles in and perform basic services such as Inspections, tire services, oil changes, alignments, and brakes.  Ensure a good close of the store each day by inspecting bay doors, cash count, sending reports, and making sure any vehicles left outside are locked and secured. Show less

Training Room NCOIC

• Oct 2020 - Oct 2021

While in this position i have been in charge of processing the paperwork for the entire HHC company (roughly 200 people). Paperwork processed would be awards, leave forms, UCMJ action, etc.

Unit Armorer

• Oct 2019 - Oct 2020

This period of time covered me as a SPC to a CPL. While in this position i was in charge of all the unit weapons and equipment for them. While in this position in charge of roughly 7 million dollars worth of equipment and during my timeframe not a single piece went missing. Tasks included maintenance, signing in/out weapons and equipment, and ensuring all of the necessary paperwork for inspections/issue was up to par.

Cavalry Scout

• Jun 2018 - Oct 2019

This period of time covered me from PV2 to SPC acting as a Dismounted soldier and then a ICV gunner in a doing various tasks as a Cavalry Scout while serving in a Stryker Brigade Combat Team.

Cavalry Scout

• Jan 2018 - May 2018

This period of time was for my One Station Unit Training (OSUT) to get qualified in the Military Occupational Specialty (MOS) of 19D (Cavalry Scout)