Austin Rapp
Senior Technical Specialist at Two Way Technology Systems Corporation- Claim this Profile
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Topline Score
Bio
Credentials
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iBwave Public Safety Certified
iBwave Solutions Inc.Nov, 2020- Nov, 2024 -
CompTIA Security+
CompTIADec, 2018- Nov, 2024
Experience
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Two Way Technology System Corp
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United States
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Public Safety
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1 - 100 Employee
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Senior Technical Specialist
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Jul 2020 - Present
In my role as a Senior Technical Specialist, I've effectively managed a comprehensive suite of IT systems and tools including Microsoft 365, Microsoft Teams, Azure AD, Slack, Zoom, Print Server, Hexnode MDM, Webroot Business Endpoint Protection, Apple Business Manager, Adobe, OneDrive, and Dropbox. I've taken charge of user account management, overseeing creation, deletion, and permissions. The management of Cisco-based network infrastructure, Sophos firewall, and access points, along with… Show more In my role as a Senior Technical Specialist, I've effectively managed a comprehensive suite of IT systems and tools including Microsoft 365, Microsoft Teams, Azure AD, Slack, Zoom, Print Server, Hexnode MDM, Webroot Business Endpoint Protection, Apple Business Manager, Adobe, OneDrive, and Dropbox. I've taken charge of user account management, overseeing creation, deletion, and permissions. The management of Cisco-based network infrastructure, Sophos firewall, and access points, along with handling billing and vendor relationships for software and services, falls within my purview. I ensure IT operations align with budgetary considerations and business needs by offering cost review and forecasting to management. My proactive approach involves researching and recommending suitable IT products to enhance company success. Notably, I've played a pivotal role in establishing and implementing Cyber Security policies and procedures, safeguarding employees and assets. Providing technical support and education to end users, diagnosing issues, and documenting resolutions underscores my commitment to user empowerment. I proficiently manage the installation, diagnosis, repair, and maintenance of various software and equipment to optimize workflow. My contributions extend to the setup and management of the IVR phone system, ensuring uninterrupted company communications. Show less In my role as a Senior Technical Specialist, I've effectively managed a comprehensive suite of IT systems and tools including Microsoft 365, Microsoft Teams, Azure AD, Slack, Zoom, Print Server, Hexnode MDM, Webroot Business Endpoint Protection, Apple Business Manager, Adobe, OneDrive, and Dropbox. I've taken charge of user account management, overseeing creation, deletion, and permissions. The management of Cisco-based network infrastructure, Sophos firewall, and access points, along with… Show more In my role as a Senior Technical Specialist, I've effectively managed a comprehensive suite of IT systems and tools including Microsoft 365, Microsoft Teams, Azure AD, Slack, Zoom, Print Server, Hexnode MDM, Webroot Business Endpoint Protection, Apple Business Manager, Adobe, OneDrive, and Dropbox. I've taken charge of user account management, overseeing creation, deletion, and permissions. The management of Cisco-based network infrastructure, Sophos firewall, and access points, along with handling billing and vendor relationships for software and services, falls within my purview. I ensure IT operations align with budgetary considerations and business needs by offering cost review and forecasting to management. My proactive approach involves researching and recommending suitable IT products to enhance company success. Notably, I've played a pivotal role in establishing and implementing Cyber Security policies and procedures, safeguarding employees and assets. Providing technical support and education to end users, diagnosing issues, and documenting resolutions underscores my commitment to user empowerment. I proficiently manage the installation, diagnosis, repair, and maintenance of various software and equipment to optimize workflow. My contributions extend to the setup and management of the IVR phone system, ensuring uninterrupted company communications. Show less
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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System Administrator
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Aug 2017 - Jul 2020
As System Administrator, I have successfully managed diverse production-level medical systems such as Draeger Innovian, Rees Scientific, Surgical Scheduling System (S3), Apteryx X-Ray Vision, and CareFusion Parata. I provided mentorship to a team of 3 local national system administrators, ensuring adherence to DOD standards. My proficiency extends to expertly overseeing essential IT functions including Active Directory, DHCP, WSUS, WLAN, GPO, and Windows print server. I am well-versed in… Show more As System Administrator, I have successfully managed diverse production-level medical systems such as Draeger Innovian, Rees Scientific, Surgical Scheduling System (S3), Apteryx X-Ray Vision, and CareFusion Parata. I provided mentorship to a team of 3 local national system administrators, ensuring adherence to DOD standards. My proficiency extends to expertly overseeing essential IT functions including Active Directory, DHCP, WSUS, WLAN, GPO, and Windows print server. I am well-versed in Windows server versions 2008, 2012, and 2016, as well as VMware and Hyper V. My accomplishments include orchestrating system upgrades, configuring 132 multi-function devices and 680 workstations to comply with DISA's Security Technical Implementation Guides (STIGs), and independently managing 1,300 devices valued at $1.2 million with impeccable accuracy. I took charge of user account management, supervised an IT Help Desk, and resolved over 1,200 IT trouble tickets by applying critical thinking and adaptable communication. Additionally, I excelled as a Video Teleconference expert, facilitated COVID virtual appointments, and resolved critical printer authentication issues. My role as Lead Telecommunications Officer led to significant cost savings and compliance improvements, and I have a proven track record of optimizing policies and procedures for efficiency and compliance. I am dedicated to fostering user understanding through updated Standard Operating Procedures (SOPs).
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Hospital Corpsman
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May 2014 - Aug 2017
Accomplished professional adeptly managing a team of 4 support staff at an Optometry Clinic, excelling in the operation of diverse eye testing equipment and demonstrating expert proficiency in patient interaction and the clear communication of intricate medical information. Additionally, I have fulfilled the role of Executive Assistant to the Officer in Charge, overseeing critical tasks such as coordinating Civilian Performance Appraisal Reviews and Military performance evaluations, as well as… Show more Accomplished professional adeptly managing a team of 4 support staff at an Optometry Clinic, excelling in the operation of diverse eye testing equipment and demonstrating expert proficiency in patient interaction and the clear communication of intricate medical information. Additionally, I have fulfilled the role of Executive Assistant to the Officer in Charge, overseeing critical tasks such as coordinating Civilian Performance Appraisal Reviews and Military performance evaluations, as well as efficiently organizing Video Teleconferences. As Manager of a Family Practice clinic, I provided leadership to a team of 9 medical support staff, implementing streamlined inventory tracking systems with flawless accuracy and spearheading patient outreach initiatives through meticulously maintained databases. I possess a comprehensive understanding of electronic medical record software (AHLTA), ensuring staff competence and offering IT troubleshooting expertise. My contributions extend to drafting and enhancing Standard Operating Procedures (SOPs) for enhanced clinic efficiency and customer satisfaction, as well as orchestrating and overseeing multiple successful vaccination drives in support of public health enhancement.
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Education
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2009 - 2013
East Ridge High School
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