Implementation Specialist

• Mar 2022 - Present

Customer Service Representative

• Aug 2021 - Mar 2022

-Effectively communicate with over fifty customers a day, providing tech support for issues ranging from payroll integration to troubleshooting software.- Empathize with clients to better understand the issues they experience, intending to resolve the matter.- Successfully communicate with a team of over fifty colleagues (including the Engineering, Marketing, Sales, & Product departments) located across the United States while working remotely to successfully convey goals and efforts that grow the company forward succinctly.- Train new hires techniques that enable them to successfully grow within the field. Show less

Administrative Assistant

• Dec 2018 - Jul 2021

Perform general office duties, communicate daily with public companies, work daily with AT&T administrators, create and administer contracts to various companies, perform cost analysis for jobs performed and profit received, call in USAs to ensure safe underground activity, reconcile bank statements, complete payroll for 50+ employees, enter data via SAGE100, and handle engineering prints for bidding, performing, and submitting red line job completions. Perform general office duties, communicate daily with public companies, work daily with AT&T administrators, create and administer contracts to various companies, perform cost analysis for jobs performed and profit received, call in USAs to ensure safe underground activity, reconcile bank statements, complete payroll for 50+ employees, enter data via SAGE100, and handle engineering prints for bidding, performing, and submitting red line job completions.

Academic Advisor

• Sep 2015 - Dec 2018

Advising and recruitment from the point of initial inquiry, through admissions, enrollment, and graduation, evaluation of transcripts for transfer eligibility, coordination of events and internal communications and administrative activities and other duties related to responsibilities. Counseled and advised students that are interested in studying abroad into which program and locations they would best fit into based on interests and classes offered. Assisted in event coordination for the College of Business specific portions of Wildcat Welcome, Chico Preview Day, Choose Chico Day and others. Show less

Paraprofessional

• Sep 2014 - May 2015

Liaison to student organizations to provide club recognition and trained students how to use OrgSync software management system as well as create and facilitate organizational development workshops on a variety of topics. Liaison to student organizations to provide club recognition and trained students how to use OrgSync software management system as well as create and facilitate organizational development workshops on a variety of topics.

Student Ambassador

• Aug 2013 - Dec 2014

Student coordinator in charge of performing tasks related to planning, organizing, and supervising the delivery of biweekly leadership development workshops to a diverse group of students. Student coordinator in charge of performing tasks related to planning, organizing, and supervising the delivery of biweekly leadership development workshops to a diverse group of students.

Senior Staff

• Aug 2013 - Jul 2014

Oriented and advised incoming students to CSU, Chico on graduation requirements, campus policies and procedures, and appropriate courses for enrollment. As a returning staff member I helped to recruit, train and mentor the new orientation leaders.

Peer Advisor

• Jan 2013 - Jul 2013

Freshmen Leadership Opportunity Facilitator

• Aug 2012 - May 2013

As a Facilitator for the Freshmen Leadership Opportunity I helped to teach the importance of skills such as good time management, networking, interview techniques, and professionalism to a group of 50 Freshmen throughout their first year at CSU, Chico. Throughout the year I mentored a group of 10 of these students that I met with every week in order do develop these skills.

Student Assistant

• Sep 2011 - May 2013

At the CSU, Chico Testing Office I have gained a vast knowledge of the requirements for the many tests that our office offers including the Entry Level Math Test, English Placement Test, and the Graduate Record Examinations. While working at the Testing Office I have continued to develop customer relations skills as well as proper phone etiquette both to known and unknown callers. At the CSU, Chico Testing Office I have gained a vast knowledge of the requirements for the many tests that our office offers including the Entry Level Math Test, English Placement Test, and the Graduate Record Examinations. While working at the Testing Office I have continued to develop customer relations skills as well as proper phone etiquette both to known and unknown callers.