Austin Hill
Operations and Logistics Coordinator at Onward- Claim this Profile
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German -
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Spanish (only a little, though) -
Topline Score
Bio
Credentials
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Learning FL Studio
LinkedInJul, 2017- Oct, 2024 -
Digital Audio Foundations
LinkedInApr, 2017- Oct, 2024
Experience
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Onward
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Netherlands
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Medical Equipment Manufacturing
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1 - 100 Employee
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Operations and Logistics Coordinator
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Jun 2021 - Present
Sourced, booked, operated, and invoiced the travel needs of multiple athletic programs from four different universities. Sourced, booked, operated, and invoiced the travel needs of multiple athletic programs from four different universities.
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AmericanTours International, LLC
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United States
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Leisure, Travel & Tourism
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1 - 100 Employee
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Lead Agent
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Dec 2018 - May 2020
Whenever anyone at my company needed someone to take care of an operational necessity quickly and efficiently (whether it was making a last-minute booking, creating a travel guidebook from scratch, designing a last-minute flier, handling shipping, providing assistance and advice to my colleague and our clientele, discovering creative solutions to problems, or any other sort of isssue), they called on me. I was partially given this promotion for this reason. This new position mostly came with the same duties as my previous position, but I was given the additional responsibility of managing the account for one of our international clients.
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Operations (Fly/Drive) Specialist
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Jan 2015 - Dec 2018
• Wrote/edited tour descriptions in 7 languages (Danish, Dutch, English, French, German, Italian, and Spanish), parts of which were pre-written modules, other parts were entirely self-created• Performed successful online research in multiple languages• Coordinated printing and shipping of documents domestically, electronically, and internationally• Printed and personally bound 100+ page travel guide books• Handled customer complaints, questions, and inquiries over the phone, online, and via e-mail• Translated German documents with regularity• Managed a stock room, and ordered supplies when needed• was awarded the company's first-ever Employee of the Month award• met and exceeded deadlines and expectations without the need or availability of supervision• booked tour, hotel, and activity reservations through a custom internal booking system• amended reservations to suit customers' sometimes quixotic wishes• collaborated with sales, product, group, accounting and IT teams to complete tasks• relied on extensively to quickly and efficiently handle last-minute reservations and other issues• developed an expansive geographical understanding of North America to improve my ability to perform my job• provided price quotes or creative solutions to customer inquiries• handled in-travel customer service issues over the phone in German and English• translated German customer service complaints from German into English• provided responses for customer service complaints• used Excel to generate reports for the company• trained co-workers on the duties of the job
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Operations Coordinator; Documentation Specialist
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May 2013 - Jan 2015
My company provides wholesale travel package options for foreign tourists of America. Among their options is something called Fly/Drive wherein one can fly to America, rent a car for a period of usually two weeks, and then be their own tour guides, etc. for two weeks as their tour whatever part of North America they desire. Their one guide on such trips is a road book that I prepare for each customer. I prepare these (usually) 100-page documents daily for our international clients in English, German, Dutch, French, Italian, and Spanish. I also make frequent FedEx shipments with these documents, which occasionally require me to also print and make these books in physical form in-house. That about sums it up.
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Self-Employed
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Real Estate
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1 - 100 Employee
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Freelance Linguist
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Sep 2012 - May 2013
I translated and edited documents as clients needed. I translated and edited documents as clients needed.
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Student
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2009 - 2012
I studied German, as well as some Geology for a year, and Spanish for good measure. I studied German, as well as some Geology for a year, and Spanish for good measure.
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Education
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2006 - 2012
Brigham Young University
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics -
2006 - 2012
Brigham Young University
German Linguistics, Germanic Languages, Literatures, and Linguistics
Community
