Director Of Operations

• Dec 2021 - Present

District Leader

• Feb 2018 - Dec 2021

DMEL

• Sep 2017 - Feb 2018

SM

• Aug 2017 - Sep 2017

SMIT

• May 2017 - Jul 2017

Region Business Leader

• Jun 2015 - May 2017

P&L responsibility for 100M in annual sales.Utilize KPI's and business scorecards to capitalize on sales opportunities and redirect outliers. Collect and analyze consumer-driven research (SMG) to make informed business decisions and enhance guest experience. Collaborate with HR business partners in selection/development and bench-planning ops management teams. Manage supplier and vendor relationships to ensure in stock positioning and maximize sales. Partner with category managers to identify and execute on sales trends and brand initiatives to build top-line revenue. Coach standards and brand integrity for consumer experience consistency Identify opportunity stores and develop SMART action plans to improve performance. Stretch assignments and operations SME for various corporate tests & roll outsConduct program or product tests as necessary to reduce risk and improve the success rate of each program. Show less

Project Manager

• Nov 2014 - Jun 2015

Lead teams on process of converting units to new RC (Restaurant Convenience) experienceOwn training aspects and forecast talent need for new RC storesAudit and coach brand standards and RC initiatives Streamline and develop processes for efficient RC conversions

Operations Consultant

• Jul 2012 - Nov 2014

Key member on acquisitions team spearheading 435M cash purchase of Canyon Fuel Co Directly report to CEO on financial and operations metrics Review and integrate acquisitions operations policies seamlessly into Bowies. Serve as contact and SME to field opeations on Bowie standards Key member on acquisitions team spearheading 435M cash purchase of Canyon Fuel Co Directly report to CEO on financial and operations metrics Review and integrate acquisitions operations policies seamlessly into Bowies. Serve as contact and SME to field opeations on Bowie standards

AMR

• Jun 2010 - Jul 2012

Achieved aggressive sales and YOY growth plan for multi-unit brand exceeding financial and operational benchmarks and targets Maintained staffing levels by sourcing and selection of managers and employees resulting in high retention and superior customer experience PnL responsibility for multi-units producing 16M in sales Facilitated training for corporate and franchise business partners ensuring execution of brand objectives and new product rollouts Championed great culture through recognition activities, accountability, interpersonal relationship building and proactive employee development plans Show less

Managing Member

• Jun 2009 - Jan 2011

Formed LLC and gathered funding from 6 members to open the first J Gumbo’s Cajun Cuisine QSR in Lexington Kentucky within a 4 month timeline Staffed, trained, and executed an employee working model resulting in improved customer satisfaction and higher company profits Oversee all accounting, finance, marketing, human resource and operations arms of LLC Successfully orchestrated buyout of 6th LLC member with free cash flow to increase remaining members ownership stake to 20 percent Built strong relationships with all vendors and suppliers to lower monthly costs and streamline daily ordering and operating processes Show less

Analyst

• Feb 2006 - Jun 2009

Led project teams to integrate new acquisitions (CarePlus, CompBenefits, CAC and KMG) to seamlessly streamline compensation processes into Humana Serve as subject matter expert to commercial product lines and sales incentive compensation Make recommendations on process improvement and suggestions regarding future incentive redesigns to meet business objectives and reinforce operational strategy Created and implemented the Products by Market Matrix that tracks product inventory by market. Our sales team now leverages this matrix in the field for guidance on product features and availability to help expand and customize offerings to meet local needs Spearheaded several product discontinuance projects to condense our vast product portfolio and move membership to more cost efficient alternatives with minimal disruption Analyze and report on benefit coverage for review by upper management to support decision making around new or changing benefit programs Received 2 Humana Star Awards Show less

Financial Analyst

• Nov 2004 - Jul 2005

Provided sales, marketing and analytical support to Louisville sales office Contributed to increased brokers production levels by maintaining high client service standards and daily problem solving of client issues Worked with the frontline support team to improve both broker and customer utilization of company products and services Helped create and execute local marketing efforts to increase public awareness of our company and services Provided sales, marketing and analytical support to Louisville sales office Contributed to increased brokers production levels by maintaining high client service standards and daily problem solving of client issues Worked with the frontline support team to improve both broker and customer utilization of company products and services Helped create and execute local marketing efforts to increase public awareness of our company and services

Marketing Intern

• May 2004 - Sep 2004

Created promotional summaries for distribution to media covering new and upcoming events Implemented and maintained PR database to enhance customer contact relations for future promotional events Host and escort to media during on-site and community events at various Live Nation venues Brainstormed to find new and innovative ideas that worked within the community to promote events Created promotional summaries for distribution to media covering new and upcoming events Implemented and maintained PR database to enhance customer contact relations for future promotional events Host and escort to media during on-site and community events at various Live Nation venues Brainstormed to find new and innovative ideas that worked within the community to promote events