Account Executive

• Aug 2022 - Present

Advisory Board Member, C.H. Lute School of Business

• Nov 2022 - Present

Technology Coordinator

• Oct 2021 - Aug 2022

- Coordinate technology operations and infrastructure management for Notre Dame Schools and the STEM Academy in Portsmouth, OH. -Oversee and manage various technology related grants/budgets, working with various vendors to order new equipment and software. - Educate staff on new software/technology implemented and provide continuing technical support as needed. - Manage ongoing and future projects using clear and effective communication with staff, coworkers, vendors and other partners. Show less

Technical Support Specialist

• Oct 2020 - Oct 2021

- Assist in the strategy, planning and deployment of various medium to large IST projects. -Facilitate and oversee equipment quotes between vendors and the purchasing department. - Resolve end user issues using troubleshooting skills in coordination with other team members and internal hardware and software subject matter experts. - Troubleshoot and fix problems with network connectivity, web access, Windows, Outlook access, EPIC, printing, virtual machines, and proprietary clinical applications. - Maintenance, upgrade and when necessary, replace a fleet of over 7,000 workstations for the entire healthcare system. - Provides remote assistance to end users using Active Directory, Citrix, VNC, VPN, Windows Remote Desktop Connection and other proprietary software. Show less

SMB Account Manager/Assistant Store Manager

• Feb 2018 - Dec 2020

- Cold call, generate and close B2B leads for local small to medium businesses, offering tailored solutions based on specific business needs while providing excellent customer support. - Coach and mentor Retail Consultants to help drive sales and exceed performance metrics while promoting a great customer experience. - Utilized various software including Salesforce to manage sales leads, customer accounts, inventory, operations and internal business. - Cold call, generate and close B2B leads for local small to medium businesses, offering tailored solutions based on specific business needs while providing excellent customer support. - Coach and mentor Retail Consultants to help drive sales and exceed performance metrics while promoting a great customer experience. - Utilized various software including Salesforce to manage sales leads, customer accounts, inventory, operations and internal business.

Sales Account Manager

• Mar 2017 - Feb 2018

- Headed diverse sales force of 25+, acquiring ~360 new customers weekly and driving $150K‐ $200K+ in weekly revenue; exceeded location quota by up to 80%, earning various accolades for stellar performance. - Showcased exceptional leadership and understanding of HR in recruiting, hiring, training, and managing new employees. - Earned reputation for excellent technical skills, aiding IT staff in establishing and maintaining new networks and other technology for new sales office calling centers. Show less

Assistant Store Manager

• Jun 2014 - Mar 2017

- Provided ongoing training and mentorship to new associates on sales, operations and customer service. - Maintained store operations and consistently passed all audits for safety and merchandising compliance. - Resolved customer service‐related issues and concerns, upholding professionalism and clear communication at all times. - Provided ongoing training and mentorship to new associates on sales, operations and customer service. - Maintained store operations and consistently passed all audits for safety and merchandising compliance. - Resolved customer service‐related issues and concerns, upholding professionalism and clear communication at all times.