Program Development Intern

• Aug 2023 - Present

We Are Family is South Carolina’s oldest and only LGBTQ+ youth center. The program offers direct services to the youth of the Charleston, Berkley, and Dorchester areas including SafeSpace, QueerSpace, GSA Support, LGBTeach, and the TransLove Fund. We Are Family is South Carolina’s oldest and only LGBTQ+ youth center. The program offers direct services to the youth of the Charleston, Berkley, and Dorchester areas including SafeSpace, QueerSpace, GSA Support, LGBTeach, and the TransLove Fund.

Practice Manager

• Jun 2018 - Present

Practice Administration: Oversee daily operations of the private practice, including managing scheduling, billing, and EHR systems. Ensure compliance with legal, ethical, and regulatory requirements, including patient confidentiality (HIPAA). Financial Operations: Monitor practice finances, including revenue, expenses, and accounts receivable/payable, and work with providers and administrative staff to optimize financial performance. Human Resources Management: Recruit, hire, train, and supervise administrative staff. Develop and implement staff policies and procedures to ensure employment laws and regulations compliance. Oversee performance evaluations, staff development, and staff scheduling. Patient Care: Oversee patient scheduling, intake, and triage processes. Ensure that patients are provided with a high level of customer service and care. Collaboration and Communication: Foster effective communication and collaboration among providers and administrative staff to ensure a cohesive and efficient practice operation. Facilitate regular staff meetings and training. Quality Assurance: Develop and implement quality assurance processes to ensure that the practice operates in compliance with best practices and industry standards. Monitor and evaluate practice performance, identify areas for improvement, and implement corrective actions as needed. Show less

Shift Supervisor

• Apr 2017 - Nov 2019

Supervised a staff of 25 baristas in a fast-paced food service environment. Responsibilities included training and scheduling, as well as overseeing daily operations.

Barista

• Jul 2016 - Apr 2017

Clinical Services Coordinator

• Apr 2017 - Jul 2018

Performed brief needs assessments and intakes for new patients in a private psychiatric office. Coordinated ongoing care to include scheduling and community referrals. - Provided scheduling and chart maintenance for eight providers - Enforced HIPAA compliance and protection of PHI - Managed prior authorizations for prescribed medications Performed brief needs assessments and intakes for new patients in a private psychiatric office. Coordinated ongoing care to include scheduling and community referrals. - Provided scheduling and chart maintenance for eight providers - Enforced HIPAA compliance and protection of PHI - Managed prior authorizations for prescribed medications

Night Shift Supervisor

• Aug 2014 - Jul 2016

Crew Member, Trainer, Shift SupervisorSupervised a staff of 10 employees in a fast-paced food service environment. Responsibilities included training and scheduling, as well as overseeing daily operations.

Crew Member

• Aug 2014 - Feb 2016