Experience

Miles IT

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Coordinator Crew Chief

  • Sep 2020 - Present

  Essentially a PM for software systems. Responsible for leading stand ups, AGILE sprint plannings, reviews, and retrospectives, demoing updates to clients, and the adoption of major system releases to ensure a smooth transition for my clients. Additionally, I am a crew chief of other less experienced Coordinators and meet with each of my crew members individually twice a week to advise and assist them in overcoming roadblocks on their own projects.

• Support Specialist

  • Jan 2020 - Present



FAA Tech Center

• Intern



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advanced Repair Agent

  • Jun 2018 - Jan 2020

  Daily responsibilities include repairing damaged iPhones, Macs, and Windows devices with both hardware and software fixes. Also, in charge of contacting clients and scheduling appointments for pick ups, trainings, or possible device check-ins. I have been sent to other Geek Squad locations to train employees on new systems. Daily responsibilities include repairing damaged iPhones, Macs, and Windows devices with both hardware and software fixes. Also, in charge of contacting clients and scheduling appointments for pick ups, trainings, or possible device check-ins. I have been sent to other Geek Squad locations to train employees on new systems.