Systems Administrator

• Oct 2020 - Present

I.T. Generalist – Help Desk

• Sep 2019 - Oct 2020

Tier 2 Technician

• Dec 2016 - Sep 2019

Provide desktop, application, printer, phone, and network support to end users remotely and in-person. Travel onsite weekly as part of normal schedule and dispatch onsite as needed. Provide equipment and software purchase recommendations to clients. Onboard clients upon acquisition and throughout service contract. Create level 1 standard operating procedures from scratch or existing documentation. Mentor, train, and assist colleagues in troubleshooting issues. Take on ticket as point of escalation.

Education Technology Specialist

• Jan 2016 - Nov 2016

Provided distance education support for Polycom, Adobe Connect, and Zoom remotely and in person. Maintained 20+ distance education rooms in Wooster, and worked with a partner to maintain Columbus rooms. Trained end users in the operations of the distance education rooms and applications. Provided distance education support for Polycom, Adobe Connect, and Zoom remotely and in person. Maintained 20+ distance education rooms in Wooster, and worked with a partner to maintain Columbus rooms. Trained end users in the operations of the distance education rooms and applications.

Deli Sales Assoicate

• Oct 2015 - Jan 2016

Provided face-to-face customer service fulfilling orders and providing answers to questions about the products. Maintained inventory and serviced slicers, fryers, ovens, and other equipment according to standard operating procedures to ensure a productive and sanitary work environment. Primarily worked independently. Provided face-to-face customer service fulfilling orders and providing answers to questions about the products. Maintained inventory and serviced slicers, fryers, ovens, and other equipment according to standard operating procedures to ensure a productive and sanitary work environment. Primarily worked independently.

Private First Class

• Oct 2014 - Nov 2015

Attended training with my unit including physical, mental, and team building exercises. Strengthened my skills in following orders efficiently, respectfully, and to be punctual. Attended training with my unit including physical, mental, and team building exercises. Strengthened my skills in following orders efficiently, respectfully, and to be punctual.

Team Member

• Mar 2013 - Jul 2015

Provided face-to-face customer service fulfilling orders and providing answers to questions about the products. Maintained inventory and serviced slicers, fryers, ovens, and other equipment according to standard operating procedures to ensure a productive and sanitary work environment. Primarily worked within a team. Trained new hires regarding front cashier, drive-thru, food prep, cleaning, and set-up/tear down of equipment. Provided face-to-face customer service fulfilling orders and providing answers to questions about the products. Maintained inventory and serviced slicers, fryers, ovens, and other equipment according to standard operating procedures to ensure a productive and sanitary work environment. Primarily worked within a team. Trained new hires regarding front cashier, drive-thru, food prep, cleaning, and set-up/tear down of equipment.