Solutions Architect

• Sep 2023 - Present

Security Engineer

• Oct 2021 - Oct 2023

• Deployment of Okta and management of AWS Directory Services• Management of security vulnerabilities using Tenable Nessus, AWSSecurity Hub, AWS Config, Jira, and Gitlab• Mitigation of vulnerabilities across both Linux (RHEL) and Windows usingBash and PowerShell• Writing CloudFormation templates for deploying infrastructure as code• Creation and management of Splunk dashboards and reviewing logswithin Splunk and AWS CloudWatch

Systems Manager II

• Oct 2019 - Oct 2021

• Implementation of Jamf Pro for MacOS • Management of the AWS infrastructure for the Jamf Pro distribution point including S3, CloudFront, and WAF • Setup Slack integration for notifications using Lambda, SNS, and CloudWatch • Experience with Apple School Manager/Device Enrollment Program (DEP)/Volume Purchase Program (VPP) • Administration of user groups to provide access as needed • Built and maintained MDT task sequences including implementation of new Windows 10 feature updates • Administration of Group Policy and Active Directory • Experience with task automation using scripting • Windows and Mac server administration • Collaboration with vendors and technical contacts • LabStats Cloud implementation • Experience with software package development, testing, and release for PC and Mac • Using Microsoft Hyper-V to build virtual windows machines • Extensive experience with configuration profiles for Mac • Zoom Support • Patch management for Windows and Mac • Policy deployment and creation using Jamf Pro Show less

User Services Consultant II

• Nov 2017 - Oct 2019

I worked on the IT Assistance Center's Personal Computing Device Management team.• Packaged and released many software packages for Windows and Mac computers• Experience with task automation via PowerShell, VBScript, Batch, and Bash• Created script to make registry modifications• Experience building Windows 10 standard task sequence in System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit • Built Windows 10 Kiosk Task Sequences using SCCM and Microsoft Deployment Toolkit• Experience building Windows 10 Dell image for each feature update using Dell Image Assist• Advanced administration of Group Policy and Active Directory• Creating internal documentation as well as external documentation to help our support team• Act as a subject matter expert for our service desk with advanced desktop management issues• Administration of Mac and Windows servers • Desktop patch management via SCCM and Windows Server Update Service (WSUS)• Management of McAfee ePolicy Orchestrator for Bitlocker and Filevault encryption keys• Experience packaging software using Microsoft Application Virtualization• Experience standing up Ivanti Endpoint Manager and Jamf Mobile Device Management systems• Advanced support of Windows 7 and higher operating systems• Advanced support of MacOS 10.7 through 10.14• Installing and troubleshooting experience with Windows, Mac, Android, iOS, and Linux Show less

User Services Consultant I

• Feb 2017 - Nov 2017

I worked on the IT Assistance Center's Personal Computing Device Management team• Administration of Group Policy and Active Directory• Windows Server administration• Experience with Texas State University change management and ITIL Foundations• Collaboration with vendors and technical contacts• Experience with Windows Server 2008 and later• Management of technical resources in a classroom and lab environment• Administration of Microsoft System Center Configuration Manager (SCCM)• Administration of Ivanti LANrev• Experience developing and deploying customized operating systems using DeployStudio, GhostCast, SCCM, and Microsoft Deployment Toolkit (MDT) Show less

User Services Consultant I

• Feb 2016 - Feb 2017

I worked on the Information Technology Assistance Center's Service Desk team• Troubleshooting complex computer issues • Experience deploying customized operating systems using GhostCast and Microsoft Deployment Toolkit (MDT)• Testing software packages• Support of group policy issues• Supported System Center Configuration Manager (SCCM) and Absolute Manage issues• Supported issues with the Texas State university license servers• Experience with Windows Server 2008 and later• Supported computers in classrooms and computer labs• Troubleshooting systems, networking, hardware, software, and printing issues• Experience with change management procedures• Experience training personnel• Updated documentation and training materials• Subject matter expert of running service desk key performance indicators (KPIs)• Maintained computers and user accounts• Trained staff in Microsoft Office applications• Consultation with other departments to complete different tasks• Building Costing Elements in SAP• Assigned security roles to users in SAP• Locked and unlocked users in SAP• Subject matter expert running daily reports on changes in SAP• Helped to transition all paper documents to digital documents in the Banner Document• Management System (BDMS)• Subject matter expert of running Service Desk Key Performance Indicators (KPIs)• PowerShell• Building roles within SAP• Adding transaction codes to roles within SAP Show less

Student Employee

• Jul 2013 - Feb 2016

• Troubleshooting complex computer issues • Experience deploying customized operating systems using GhostCast and Microsoft Deployment Toolkit (MDT)• Testing software packages• Support of group policy issues• Supported SCCM and Absolute Manage issues• Supported issues with the Texas State university license server• Experience with Windows Server 2008 and later• Supported larger groups of computers in classrooms and computer labs• Troubleshooting systems, networking, hardware, software, and printing issues• Experience with change management procedures• Experience training personnel• Updated documentation and training materials• Subject matter expert of running service desk key performance indicators (KPIs)• Maintained computers and user accounts• Trained staff in Microsoft Office applications• Consultation with other departments to complete different tasks• Enforced Texas State University acceptable use policies• Building Costing Elements in SAP• Assigned security roles to users in SAP• Locked and unlocked users in SAP• Subject matter expert running daily reports on changes in SAP• Helped to transition all paper documents to digital documents in the Banner Document• Management System (BDMS)• Subject matter expert of running Service Desk Key Performance Indicators (KPIs)• Building roles within SAP• Adding transaction codes to roles within SAP• Bind computers to the Texas State Domain Show less