Captain Coordinator & Sales Admin

• Jul 2023 - Present

Centralized Contact Center Team Leader

• Nov 2021 - Jul 2023

Wedding Consultant & Appointment Coordinator

• Nov 2020 - Nov 2021

- Schedule personal consultations on Salesforce for clients via phone, e-mail, and text by generating excitement and informing them of Wedgewood's venues and services- Follow-up with leads via e-mail and phone in order to generate sales- Respond to direct email and third party inquiries in a timely manner to further stimulate client interest

Guest Service Agent

• Aug 2020 - Nov 2020

- Greeted all guests with a positive attitude and professional conversation while checking them in and out of the hotel - Answered inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions - Monitored e-mails on Microsoft Outlook and collaborated with team members and other departments to fulfill guest requests and follow-ups - Greeted all guests with a positive attitude and professional conversation while checking them in and out of the hotel - Answered inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions - Monitored e-mails on Microsoft Outlook and collaborated with team members and other departments to fulfill guest requests and follow-ups

Student Success Intern

• Sep 2016 - May 2020

- Represented the student population by participating in and providing feedback for University committees- Planned major programs such as Commencement and President’s Inauguration by assisting supervisors with logistics- Maintained student engagement by crafting and planning social media content

Peer Leader

• Sep 2019 - Dec 2019

Peer Leader

• Sep 2017 - Dec 2017

Fact Checker

• Feb 2020 - Mar 2020

- Reviewed the London and Los Angeles “Not For Tourists” guides and fact-checked the business information for accuracy and validity - Provided up-to-date lists of Yelp's top 100 restaurants in London and Los Angeles - Reviewed the London and Los Angeles “Not For Tourists” guides and fact-checked the business information for accuracy and validity - Provided up-to-date lists of Yelp's top 100 restaurants in London and Los Angeles

Fair Coordinator

• Feb 2019 - Mar 2020

- Researched, developed contracts for, and communicated with potential caterers that aligned with the fair’s branding - Collaborated with Associate Director and the rest of the team on logistics for the planning of The Affordable Art Fair, PULSE Art Fair, and VOLTA Art Fair - Recruited fair volunteers and supervised them on-site by allocating tasks and managing calendars - Qualified leads on Salesforce to increase the number of prospects for future fairs - Facilitated a positive event experience by attending to visitor needs Show less

Film Crew

• Jun 2018 - Aug 2018

- Provided customer service while working in concessions and box office - Maintained the cleanliness of the theatre and auditoriums as an usher - Provided customer service while working in concessions and box office - Maintained the cleanliness of the theatre and auditoriums as an usher

Art Advisory Intern

• Jan 2018 - May 2018

- Managed social media, organized contacts database, oversaw website updates and provided new content - Sought out artworks for social media posts by attending art fairs - Managed social media, organized contacts database, oversaw website updates and provided new content - Sought out artworks for social media posts by attending art fairs

Gallery Assistant

• Mar 2018 - Mar 2018

- Assisted the Capital Culture Gallery with welcoming patrons - Promoted the artwork by passing on information - Handled artwork carefully to the wrapping station - Assisted the Capital Culture Gallery with welcoming patrons - Promoted the artwork by passing on information - Handled artwork carefully to the wrapping station

Collections Research Intern

• May 2017 - Aug 2017

- Researched historical weapons through the online database collection - Developed reports based on research for museum records and future exhibitions - Researched historical weapons through the online database collection - Developed reports based on research for museum records and future exhibitions