Austin N.
System Integration Engineer at Connectria- Claim this Profile
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Bio
John G.
Austin and I have worked together for two years at Connectria Hosting and during that time, Austin has had a pivotal role to the company's growth. He is an extremely reliable and hardworking individual with a vast knowledge of Microsoft products. His attention to detail and work ethic alone sets himself above his peers on every level. He sets a very high bar that every coworker should be striving to reach and is a pleasure to work alongside.
Matt Thelen CISSP, GXPN, OSCP
Austin is a very dedicated hard worker who works with urgency and discipline. His attention to detail and ability to troubleshoot effectively makes him a valuable asset to any organization.
John G.
Austin and I have worked together for two years at Connectria Hosting and during that time, Austin has had a pivotal role to the company's growth. He is an extremely reliable and hardworking individual with a vast knowledge of Microsoft products. His attention to detail and work ethic alone sets himself above his peers on every level. He sets a very high bar that every coworker should be striving to reach and is a pleasure to work alongside.
Matt Thelen CISSP, GXPN, OSCP
Austin is a very dedicated hard worker who works with urgency and discipline. His attention to detail and ability to troubleshoot effectively makes him a valuable asset to any organization.
John G.
Austin and I have worked together for two years at Connectria Hosting and during that time, Austin has had a pivotal role to the company's growth. He is an extremely reliable and hardworking individual with a vast knowledge of Microsoft products. His attention to detail and work ethic alone sets himself above his peers on every level. He sets a very high bar that every coworker should be striving to reach and is a pleasure to work alongside.
Matt Thelen CISSP, GXPN, OSCP
Austin is a very dedicated hard worker who works with urgency and discipline. His attention to detail and ability to troubleshoot effectively makes him a valuable asset to any organization.
John G.
Austin and I have worked together for two years at Connectria Hosting and during that time, Austin has had a pivotal role to the company's growth. He is an extremely reliable and hardworking individual with a vast knowledge of Microsoft products. His attention to detail and work ethic alone sets himself above his peers on every level. He sets a very high bar that every coworker should be striving to reach and is a pleasure to work alongside.
Matt Thelen CISSP, GXPN, OSCP
Austin is a very dedicated hard worker who works with urgency and discipline. His attention to detail and ability to troubleshoot effectively makes him a valuable asset to any organization.
Credentials
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Citrix XenServer
-Mar, 2013- Nov, 2024 -
Citrix XenDesktop
-Feb, 2013- Nov, 2024 -
Citrix Certified Administrator - XenApp 6.5
-Nov, 2012- Nov, 2024 -
HCLSoftware Certified Professional – BigFix Platform 10
HCLSoftwareMar, 2023- Nov, 2024 -
A+ IT Technician Certified Professional
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Microsoft Certified Professional:Windows Vista
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Microsoft Certified Technology Specialist: Windows Server 2008
70-642 -
Microsoft SQL Server 2008: Implementation and Maintenance
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Windows Server 2008 Active Directory
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Experience
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Connectria
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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System Integration Engineer
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Feb 2020 - Present
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Manager - Microsoft Technologies
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Feb 2016 - Feb 2020
• Ensure successful flow of operations within the Microsoft team across three shifts. • Identify new/old solutions to enhance or correct currently used technologies involved in day to day operations. • Assist in day to day Microsoft Engineering support. • Field any questions, concerns, or issues from all members of the Microsoft and Customer Service teams. • Assign, task, organize, and monitor various projects, skill development exercises, and support related events to ensure… Show more • Ensure successful flow of operations within the Microsoft team across three shifts. • Identify new/old solutions to enhance or correct currently used technologies involved in day to day operations. • Assist in day to day Microsoft Engineering support. • Field any questions, concerns, or issues from all members of the Microsoft and Customer Service teams. • Assign, task, organize, and monitor various projects, skill development exercises, and support related events to ensure progression and achievement across the team. • Schedule On-Call rotation and ensure team coverage across three shifts. • Point of contact for any customer issues to gain overall customer satisfaction. • Conduct hiring and training of new employees. • Implement procedures and standards for members of the team. • Provide direction and lead bi-weekly team meetings. • Handle one-on-one meetings with all members of the team. • Observe and review performance reviews for team members.
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Windows System Engineer (Team Lead)
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Mar 2012 - Feb 2016
• Provide Microsoft technical support to customers including, but not limited to provisioning of devices, monitoring, and implementation of advanced configurations to achieve success for the end customer. • Develop and create documentation to improve processes across the Microsoft team. • Implement and provide support for Citrix environments from version 6.0 to current release. • Represent/provide support to customers via ticketing system, conference call, and or on-site visits… Show more • Provide Microsoft technical support to customers including, but not limited to provisioning of devices, monitoring, and implementation of advanced configurations to achieve success for the end customer. • Develop and create documentation to improve processes across the Microsoft team. • Implement and provide support for Citrix environments from version 6.0 to current release. • Represent/provide support to customers via ticketing system, conference call, and or on-site visits. • Maintain up to date knowledge of Microsoft and virtualization technologies. • Assist and work with teams outside of the Microsoft team on customer support, internal development, and overall knowledge share.
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System Analyst
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Feb 2011 - Mar 2012
• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems. • Provide direct customer support when required. • Implement, maintain, and repair server (Physical/Virtual) based issues, firewalls, and remote access protocols. • Create reports on up time, bandwidth usage, server utilization, and other key metrics.
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Independent Contractor
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Jan 2009 - Present
On-call basis to home users. · Set up new computers out of the box. · Install and upgrade software. · Install and upgrade hardware. · Perform preventative and routine maintenance. · Support Microsoft Office products. · Troubleshoot internet and network connections. · Clean PCs with viruses. · Show clients how to download and use applications. · Provide support for any home user issues. On-call basis to home users. · Set up new computers out of the box. · Install and upgrade software. · Install and upgrade hardware. · Perform preventative and routine maintenance. · Support Microsoft Office products. · Troubleshoot internet and network connections. · Clean PCs with viruses. · Show clients how to download and use applications. · Provide support for any home user issues.
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Education
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2009 - 2011
Ranken Technical College
Associate of Computer Technology, Information Technology
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