Experience

Eco3 Partnership Limited

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Business Support Analyst

  • Sep 2019 - Present



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Financial Crime level 3 PEP and Sanctions alert investigator at TSB

  • Jan 2019 - Sep 2019

  I was part of a small team selected to investigate level 3 alerts of New to Bank customer matches to Politically Exposed People, their Relatives and Close Associates.High level of attention to detail, critical thinking and personal judgement required to investigate each alert and find key pieces of information either on the Bank's systems, or open sources. In addition, taking into account the Bank's financial risk appetite and FCA guidelines when closing every alert.

• Personal Banking Telephony Advisor and Back Office Fraud colleague for TSB

  • Jun 2018 - Jan 2019

  - First point of contact for Personal Banking customers using the telephony service.- I have received 4 'Gold' call evaluations based on quality, outcome and security adherence within the first 2 months out of training.- I deal with a vast range of enquiries and aim to deliver a positive outcome on every call, while adhering to strict bank policies.- I was part of a small team cross-trained to work on back office fraud (TFO) cases in the refund and chargeback stages.- Starting September my week was split by 4/5 days spent on Fraud and the rest on telephony, with exceptions on peak times.



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer Service Coworker

  • Dec 2015 - Jan 2018

  - Returns, home delivery and assembly service specialist- I became a competent coworker in my area within the first 4-5 months, providing support and training for new coworkers- I was participating in the organisation of the store's Financial Year '16 business plan - Returns, home delivery and assembly service specialist- I became a competent coworker in my area within the first 4-5 months, providing support and training for new coworkers- I was participating in the organisation of the store's Financial Year '16 business plan



Hanergy Mobile Energy Holding Group

• China
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• Solar Advisor

  • Mar 2015 - Nov 2015

  - Expanding company’s and personal client base through market research and promotions- High focus on customer service. I have helped the store continuously keep a customer satisfaction rate of 95%- I would explain to customers personalised quotations and solar system’s technical details, draw high-detail array sketches, take payments and provide ongoing support- I was peoviding training for team members on the products and technical details - Expanding company’s and personal client base through market research and promotions- High focus on customer service. I have helped the store continuously keep a customer satisfaction rate of 95%- I would explain to customers personalised quotations and solar system’s technical details, draw high-detail array sketches, take payments and provide ongoing support- I was peoviding training for team members on the products and technical details



Flair Recruitment Ltd

• Temporary Fragrance Consultant

  • Nov 2014 - Dec 2014

  - Building rapport with clients to better understand their needs through questioning and recommendations to help find a product that suits their requirements.- Developed an understanding of fragrances through research and training, helping me increase my product up-sell rate and meet targets. - Building rapport with clients to better understand their needs through questioning and recommendations to help find a product that suits their requirements.- Developed an understanding of fragrances through research and training, helping me increase my product up-sell rate and meet targets.



Speechtotextservice.com

• Freelance Transcriber

  • Jun 2014 - Aug 2014

  - Transcribing from audio files in clear or true verbatim, formatting with Microsoft Word, time-stamping.- Time-management skills helped me complete transcription orders within set timeframes: 24hr, 1, 2, 7 or 14 days. - Transcribing from audio files in clear or true verbatim, formatting with Microsoft Word, time-stamping.- Time-management skills helped me complete transcription orders within set timeframes: 24hr, 1, 2, 7 or 14 days.



Photographer Milda Kiausaite

• Background pianist for a photo exhibition opening event

  • May 2011 - May 2011

  Worked with the photographer to select a particular repertoire to be played at the gallery opening that would match the theme of the photograph collection. Worked with the photographer to select a particular repertoire to be played at the gallery opening that would match the theme of the photograph collection.