Experience

SecureIt

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2022 - Present

  United States



Frontier Integrated Health Ctr

• United States
• Consumer Services
• 1 - 100 Employee

• Front Desk Staff

  • Jul 2020 - Mar 2022

  O'Fallon, Missouri, United States



Freelance

• Caregiver

  • Nov 2018 - Jan 2020

  United States Provided in home care for my spouse with ALS. All personal care. Coordinating with Doctors, various in home nurses, therapies, and hospice. Advocate for his care. Handled all Medical, Insurance, Employer relations, and Financial aspects of his care. Including VA benefits and Social security disability.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Sep 2015 - Mar 2018



In my home Alzheimer's parent care

• Caregiver

  • Oct 2011 - Feb 2014

  Greater St. Louis Area Personal assistance, personal hygiene, meal planning and preparation, active Medical Power of Attorney, Doctors appointment & physical theraphy coordinator, medication, all transportation, active Financial Power of Attorney, managed bank accounts, mutual fund, paid all bills, filed taxes with accountant, managed rental property, coordinated contact work at rental property, coordinated with renter when services needed. Coordinated with the Missouri Veterans Commission for VA benefits and… Show more Personal assistance, personal hygiene, meal planning and preparation, active Medical Power of Attorney, Doctors appointment & physical theraphy coordinator, medication, all transportation, active Financial Power of Attorney, managed bank accounts, mutual fund, paid all bills, filed taxes with accountant, managed rental property, coordinated contact work at rental property, coordinated with renter when services needed. Coordinated with the Missouri Veterans Commission for VA benefits and widows VA benefits. Coordinated with nursing home placement agency, Barathaven Memory Care, and Missouri Veterans Commission Nursing Home. Show less



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• National Casino Marketing Coordinator

  • Jun 2009 - Oct 2011

  Greater St. Louis Area Customer service representative, receptionist, book and maintain all aspects of guest travel from airport departure, arrival in St. Louis, ground transportation, hotel room, requesting host assignments, arranging off property activities, greeting all guests, checking on guests during stay, meeting guest before property departure, follow up. Coordinating with hotel, on-site and sub-contracted transportation, casino, restaurants, and housekeeping staff for each guest visit. Coordinate trips… Show more Customer service representative, receptionist, book and maintain all aspects of guest travel from airport departure, arrival in St. Louis, ground transportation, hotel room, requesting host assignments, arranging off property activities, greeting all guests, checking on guests during stay, meeting guest before property departure, follow up. Coordinating with hotel, on-site and sub-contracted transportation, casino, restaurants, and housekeeping staff for each guest visit. Coordinate trips, great, depart and maintain records for visiting groups led by outside company's. Host and help plan group events. Resolve problems in a timely fashion or escalate appropriately. Order office supplies, and request office equipment maintenance.

• Total Rewards Shift Lead

  • Sep 2007 - Jun 2009

  Greater St. Louis Area Same skills as Total Rewards customer service representative plus, assigning co-workers daily roles, coordinating breaks, coaching, peer coaching, verify and approve representatives ID checks to prevent ID fraud, reports, customer complaints, escalated complaints, opening, and closing procedures.

• Total Rewards

  • Apr 2006 - Sep 2007

  Greater St. Louis Area Customer service representative, Diamond services representative, training, peer coaching, under age 18 casino entrance prevention, ID fraud prevention, high business traffic flow director, and problem solving.



Metropolitan Title Company

• Real Estate
• 1 - 100 Employee

• Commitment Policy Typist

  • Mar 1999 - Jul 1999

  Michigan Commitment Polict Typist



Equipment Leasing Specialists

• Customer Service Representative

  • Aug 1994 - Mar 1999

  Michigan Customer service representative, executive assistant, receptionist, administrative assistant, lease/financial application processor, maintained relationships with banks, personal property tax filing for all leased equipment, personal property tax accounts receivable/payable, collections, process collections to forward to attorney and follow up with attorney, peer coaching, and ordered office supplies.



The Title Company

• Commitment Policy Typist/Secretary

  • Jul 1993 - Apr 1994

  Michigan Typist, receptionist, and secretarial duties.



ESCO Industries

• Customer Service Representative

  • Aug 1992 - Jul 1993

  Michigan Customer service, Buyers assistant, Secretarial, Receptionist, Inventory Control, Data Entry.