Experience

Mayfair at Coconut Grove

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Jan 2011 - Present

  ● Oversee front-desk guest services, including confirming reservations, room assignments and accommodating guests in sold-out situations. ● Manage interdepartmental communications (housekeeping, concierge, management) as necessary to ensure guest satisfaction and room readiness. ● Compile and review daily reports, logs and contingency lists in addition to completing cashier and closing reports. ● Assist management in employee training programs. ● Oversee front-desk guest services, including confirming reservations, room assignments and accommodating guests in sold-out situations. ● Manage interdepartmental communications (housekeeping, concierge, management) as necessary to ensure guest satisfaction and room readiness. ● Compile and review daily reports, logs and contingency lists in addition to completing cashier and closing reports. ● Assist management in employee training programs.



Sheraton Miami Airport Hotel & Executive Meeting Center

• United States
• Hospitality
• 1 - 100 Employee

• Income Auditor

  • Apr 1997 - Present

  ● Ensure daily hotel revenue reconciliation, including the allocation of revenues and posts to the appropriate ledger accounts. ● Supervise and review the work of the food and beverage and rooms night audit to ensure the accuracy of the information as reported. ● Perform any other duties assigned by the Controller or Assistant Controller. ● Prior position experience as an Accounts Payable, General Cashier and Night Auditor. ● Ensure daily hotel revenue reconciliation, including the allocation of revenues and posts to the appropriate ledger accounts. ● Supervise and review the work of the food and beverage and rooms night audit to ensure the accuracy of the information as reported. ● Perform any other duties assigned by the Controller or Assistant Controller. ● Prior position experience as an Accounts Payable, General Cashier and Night Auditor.



Westin Colonnade Coral Gables

• Miami/Fort Lauderdale Area

• Front Desk Supervisor

  • Feb 2007 - Dec 2011

  ● Responsible for the successful daily operations of the hotel front desk department. ● Oversee daily operational issues, including room rates, room availability and emergency procedures. ● Resolve guest concerns, complaints or suggestions and provide courteous service to our guests and all team members. ● Responsible for the successful daily operations of the hotel front desk department. ● Oversee daily operational issues, including room rates, room availability and emergency procedures. ● Resolve guest concerns, complaints or suggestions and provide courteous service to our guests and all team members.



Sonesta Hotels

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Aug 2001 - Nov 2006

  ● Managed the balance of all revenue departments, including food and beverage, credit card receipts, verify cash intake and the accuracy of all hotel accounts. This includes correcting errors found in individual cashier’s work. ● Run daily reports, file and perform all end-of-day procedures. ● Perform any other duties assigned by the Controller or Assistant Controller. ● Managed the balance of all revenue departments, including food and beverage, credit card receipts, verify cash intake and the accuracy of all hotel accounts. This includes correcting errors found in individual cashier’s work. ● Run daily reports, file and perform all end-of-day procedures. ● Perform any other duties assigned by the Controller or Assistant Controller.