Case Manager

• Feb 2022 - Present

- Coordinate resettlement efforts for more than 40 refugee families - Procure necessary government documents for all clients - Provide life essential services from client arrival until self-sufficiency - Coordinate resettlement efforts for more than 40 refugee families - Procure necessary government documents for all clients - Provide life essential services from client arrival until self-sufficiency

Case Manager, Housing Representative

• Jul 2021 - Jan 2022

- Managed a caseload of 25 clients providing comprehensive case management and trauma-informed care- Coordinated housing efforts for clients and formed relationships with landlords and local housing authorities

Case Manager Intern

• May 2021 - Jul 2021

Call Center Representative

• May 2020 - Jul 2021

• Came in contact with an average of 50 customers daily to resolve problems, think of solutions, and make sure the business ran smoothly • Used Spanish every day • Came in contact with an average of 50 customers daily to resolve problems, think of solutions, and make sure the business ran smoothly • Used Spanish every day

Teacher

• Apr 2016 - Dec 2017

• Was in charge of 10 -12 children at a time, ages 1-5 to make sure their needs were taken care of (i.e. fed them meals, changed diapers, put them to bed for naps etc.) • Taught basic knowledge (alphabet, numbers, weather) • Was the first response in case anything went wrong. • Was in charge of 10 -12 children at a time, ages 1-5 to make sure their needs were taken care of (i.e. fed them meals, changed diapers, put them to bed for naps etc.) • Taught basic knowledge (alphabet, numbers, weather) • Was the first response in case anything went wrong.

Call Agent

• Sep 2015 - Apr 2016

• Called the alumni, students, and teachers from BYU-Idaho and LDSBC for donations for the schools • Learned how to talk to people of all ages and work in a professional setting • Called the alumni, students, and teachers from BYU-Idaho and LDSBC for donations for the schools • Learned how to talk to people of all ages and work in a professional setting

Swim Instructor

• Jun 2014 - Apr 2015

• Taught an average of 20 lessons a week, including basic water skills and water safety to children • Had to act as the first response in case anything went wrong • Taught an average of 20 lessons a week, including basic water skills and water safety to children • Had to act as the first response in case anything went wrong