Reservations Agent

• Sep 2023 - Present

Reservations Agent

• Feb 2023 - May 2023

Make reservations for customers over email or phone calls.Processing payments and sending confirmation details to customers.Assisting customers with queries relating to all DOMA hotels.Providing support to customers who may need to amend or cancel a reservation.

Venue Reservations Agent

• Jul 2022 - Feb 2023

Answered all reservations telephone calls and e-mails in a friendly manner, using clear English communication.Assisted other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.Coordinated orders and requirements for functions between multiple departments and venues.

Human Resources Coordinator

• Oct 2020 - Dec 2021

Worked in a fast paced, team environment, handling multiple tasks simultaneously, adapting quickly to change and completing last minute requests as needed with an appropriate level of independence. Completed data Entry and processing in Workday to verify data accuracy and resolve discrepancies in a time constraint environment. Cross audited employee records entered to maintain data integrity while following established procedures and processes. Provided support to other team members within the HR Operations department and in other areas within HR Operations as needed. Maintained high-performance metrics including quality, adherence, and client satisfaction. Effectively utilized written and verbal communication to serve the needs of Verizon customers. Engaged in development sessions with Team Leaders and Managers. Collaborated with management and peers to discover best practices and brainstorm ideas to solve challenges, big and small. Identify opportunities for individual and team performance improvement processes and bridge the gap. Maintained confidentiality of sensitive information including PPI and PII. Established and maintained a positive working relationship with customer and co-workers to promote quality customer service. Show less

Medical Biller

• Feb 2019 - Aug 2020

Responsible for reviewing and posting charges and payments from health insurances to patient accounts including reviewing denials and corrected billing and prepared appeals as needed. Implemented office initiatives and ensured the office remained compliant with local, state and federal regulations. Responsible for reviewing and posting charges and payments from health insurances to patient accounts including reviewing denials and corrected billing and prepared appeals as needed. Implemented office initiatives and ensured the office remained compliant with local, state and federal regulations.