Experience

TARMAC AEROSAVE

• France
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Customer Support Manager

  • Mar 2021 - Present

  Tarbes, Occitanie, France



Liebherr Aerospace and Transportation

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Product Support Manager

  • Oct 2016 - Apr 2020

  Région de Toulouse, France Product Support Manager (former Customer Support Manager) for Military, regionals and business jets programs: • Contribute to the definition and updates of program Customer Support strategy (KBT) • Negotiate PSA (Product Support Agreement) and their evolutions • Support programs during R&T, acquisition, development et in-services phases and also OEM and Services sales campaigns • Define commercial and operational policies for LRU, piece parts, repairs and services • Support… Show more Product Support Manager (former Customer Support Manager) for Military, regionals and business jets programs: • Contribute to the definition and updates of program Customer Support strategy (KBT) • Negotiate PSA (Product Support Agreement) and their evolutions • Support programs during R&T, acquisition, development et in-services phases and also OEM and Services sales campaigns • Define commercial and operational policies for LRU, piece parts, repairs and services • Support transversal projects between LTS and repair stations

• Intellectual Services & IT Buyer

  • Jan 2014 - Sep 2016

  Région de Toulouse, France Management of the Intellectual Services & Training Purchases: 17M€ - Analyse the needs with the internal customers (statement of work redaction) - Launch of Call for tenders, follow-up and analysis of the results - Negotiate the proposals, selection of the supplier & order management - Set up and negotiate frame contracts with the main suppliers (daily rates grid, end of year rebate…) - Set up Supplier Annual Assessment (supplier evaluation grid & annual reviews) for the main… Show more Management of the Intellectual Services & Training Purchases: 17M€ - Analyse the needs with the internal customers (statement of work redaction) - Launch of Call for tenders, follow-up and analysis of the results - Negotiate the proposals, selection of the supplier & order management - Set up and negotiate frame contracts with the main suppliers (daily rates grid, end of year rebate…) - Set up Supplier Annual Assessment (supplier evaluation grid & annual reviews) for the main suppliers - Manage the transformation of the activities (fixed price contracts) - In connection with all the services of the company (around 60 internal customers) - Provide a Training session regarding the subcontracting: the legal context, the associated risks and the management Management of the IT Purchases : Licences/Softwares/Hardware and maintenance: 6M€ - Negotiate the licences & softwares purchases (purchase & maintenance associated, rental...) - Manage the PLM call for tender



Altran

• France
• Information Technology & Services
• 700 & Above Employee

• Program Manager Support for Liebherr Aerospace Toulouse

  • Jul 2013 - Dec 2013

  Région de Toulouse, France In charge of the TBM850 program and of Bombardier Business Jets (LJ85, G7000, GX): - Project Management - Set up and negotiate commercial offers and contractual terms - Manage repairs and spares (forecastings, stocks, performances...) - Manage retrofits and entries into service of new programs - Participate to program reviews with the customer and manage the action plan

• After Sales Buyer for Liebherr-Aerospace Toulouse (LTS)

  • Jan 2013 - Jun 2013

  Région de Toulouse, France • Management of the after sales activities of our Partners/Suppliers - Negotiate after sales aspects (repair flat rates, TAT, warranties...) - Monitor repair performances: set up and follow-up of KPIs - Manage retrofits and entries in service of new programs - Participate and present annual reviews in front of LTS and Partner/Supplier top management. - Work in collaboration with the Customer Service department for all the after sales topics regarding the partners

• Production Buyer for Safran Group (Turbomeca site)

  • Sep 2012 - Dec 2012

  France In charge of the purchases of structures and combustion parts •Management of the portfolio -Order management, supplier disputes (invoices), delivery follow-up -Call for tenders launching, follow-up and analysis of the results -Involvement in contract negotiation and management -Participation in monthly QCD meetings with the suppliers and in industrialization reviews -Use of informatics tools : SAP, Turbogate (software to manage call for tenders), Access



Pro Tennis Coaching

• China
• Spectator Sports
• 1 - 100 Employee

• Marketing Trainee and Event Organizer

  • Aug 2011 - Nov 2011

  Shanghai, China Promotion of Pro Tennis Coaching’s services through marketing campaigns involving online marketing (social networks, forums…), periodicals advertising, tennis events • Creation of sponsoring packages and development of partnerships with key locations • Suppliers and Customers Relationship Management • Preparation, Organization and Animation of some Events for famous companies (Ebay, Deloitte...)



Danone

• France
• Food and Beverage Manufacturing
• 700 & Above Employee

• Global Procurement Marketing Services, SSD Indirect Spend at Danone Group

  • Jul 2010 - Jun 2011

  Paris, France Buyer Trainee of the Supplier Sourcing Director Marketing & Sales (1 billion € budget) •Management of the MRCI (Market Research Consumer Insight) category - Development and negotiation of global agreements (TNS, Nielsen, Ipsos...) - Set up of cost model template and supplier’s evaluation grid - Management of the relationship between the global suppliers and the subsidiaries •Management of others Marketing Categories: Print Management, Ad Agencies… - Analysis of the… Show more Buyer Trainee of the Supplier Sourcing Director Marketing & Sales (1 billion € budget) •Management of the MRCI (Market Research Consumer Insight) category - Development and negotiation of global agreements (TNS, Nielsen, Ipsos...) - Set up of cost model template and supplier’s evaluation grid - Management of the relationship between the global suppliers and the subsidiaries •Management of others Marketing Categories: Print Management, Ad Agencies… - Analysis of the market and of the needs to define global or regional strategies - Use of netSource tool (Emptoris) to issue Buyer Survey and Spend analyzes - Set up of a new remuneration model for the Ad Agencies, of the budget and of a New Buyer toolkit - Contribution of the implementation of workshops for Categories Days (Mexico, Evian) Show less



Dassault Aviation

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Purchasing Trainee

  • Jun 2009 - Jul 2009

  Biarritz, France Mission : Rationalization of the adhesives and abrasives purchases • Inventory of consumed products and of actual suppliers, calls for tenders, suppliers meeting, reception and assessments of bids, final suppliers selection • Reduction of the number of suppliers (2 suppliers, competitors of TESA)