Experience

Accent Travel & Events

• Romania
• Hospitality
• 1 - 100 Employee

• Corporate Travel Specialist

  • Sep 2018 - Present

  Travel management company - Egencia exclusive partner in Romania - Online booking tools implementation according to each corporate client travel policy (DCS+ OBT - NOVA) - Provide customer training and support for the online booking tools - Technical support for the online booking tools and other internal products - Manage air content implemention to OTAs - GDS Amadeus - Operations management, reporting and support for Online Travel agency - GDS Amadeus - Agency reporting using internal systems (Excel intermediate) (DCS+ technology) - Invoices and expense support for corporate clients and OTAs - Team lead and training - Keep all answers, phone and e-mail, in SLA - Air, Hotel and Car rental bookings in GDS Amadeus and other internal systems; - Answering calls and responding to emails from corporate clients regarding their travel plans, using the preferred correspondence language, English; - Prioritise a busy workload and quickly recognise which issues are urgent; Show less



Eturia

• Romania
• Travel Arrangements
• 1 - 100 Employee

• Senior ticketing agent

  • May 2018 - Sep 2018

  Ticketing support for the sales team ; handling leisure groups with monthly frequency all over the world -staring with creating the itinerary, reserv, issue the the group tickets and change or refund whenever necessary. GDS Amadeus Ticketing support for the sales team ; handling leisure groups with monthly frequency all over the world -staring with creating the itinerary, reserv, issue the the group tickets and change or refund whenever necessary. GDS Amadeus



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Senior Business Travel Consultant

  • Aug 2008 - Nov 2017

  Travel Management Company As a business travel consultant the main responsibility was to offer the best solutions for tickets, car, hotel, transfers and other services requested by corporate clients. - Member of the online booking tools implementation team for corporate clients as per their travel policy (Concur, KDS -NEO, Traveldoo,Cytric, ATM) - Technical support for several online booking tools and other internal products (Service Now) - Handle company and traveller profiles in GDS Amadeus and other internal tools (Moxie) - Credit card reconciliation support - Issue invoices - Handle claims, fill in constantly security and survey programs. - Dealing with all rebooking/reissuing air tickets as quickly as possible and offering the best options available; - Answering calls and responding to emails from corporate clients regarding their travel plans, using the preferred correspondence language, English; - Keep all answers, phone and e-mail, in SLA - Air, Hotel and Car rental bookings in GDS Amadeus; - Prioritize a busy workload and quickly recognize which issues are urgent; - Attention to detail and accuracy in all tasks Show less



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Ticketing Agent

  • Jun 2007 - Aug 2008

  Customer support for Qatar Airways in Romania. Reserve, issue and reissue of airplane tickets for Qatar Airways in Amadeus. Groups on Qatar Airways. Sale Qatar Holiday and Doha Stopover and handle visa issues. Supervise and support the activity of all the tourism agencies in Romania on Qatar Airways. Reservation, issuing and reissue airplane tickets for all the airlines in Amadeus System. The start off for Qatar Airways GSA in Bucharest. First tickets issued for this station, first Doha Stopover sold. Recommendation Filip Armand Former Sales Manager for Qatar Airways Romania; Former Amadeus Romania Account Manager .. Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Ticketing Agent

  • May 2004 - May 2007

  Reservations, issue and reissue tickets for Emirates and partner airlines, in the Emirates reservation system; - booking Emirates Holiday for our direct clients and travel agents. - Dubai visas. - Support for travel agencies on Emirates for Romania market General ticketing agent GSA World Travel: As a ticketing agent my job was to book and issue tickets for the low cost companies: Volareweb.com, Myair.com and BlueAir. Support for travel agents.(the contact person for the tourism agency).Groups. Show less