Acting General Manager

• Jan 2023 - Present

Deputy General Manager

• Oct 2020 - Jan 2023

Lead subordinates to meet the organization’s expectations for productivity, quality, and goal accomplishment. Also did the exam for subordinates every three months to improve skills and job knowledge. Draw the monthly, quarterly, and yearly plans. Provided the training to all credit, collection members as well as sales & marketing members. (SMS, Reminder call, Field activities). Responsible for giving instructions to team members on how to conduct payment collections. Allocated accounts within the team and monitored collections activities of team members and approve requests for waiver of penalties.Creating the S.O.P of the credit, collection department, and analysis of the collection activities, and review monthly. Daily Report to Management for department results and activities. And cooperate with all internal departments to improve department activities and performance.Check each overdue customer’s status, business situation, living information, and occupation. If the loan could not be recovered defined as a write-off case and submitted to CEO to get approval. Then proceed with the litigation process and timely report to the CEO.Leads to the credit committee meeting for credit judgment. Also, lead a credit judgment engine (MCJE-Fintech) with colleagues. Creating flexible credit judgment nationwide by observing the regional safety, business situation, and competitor activities. As well as Analyzing the good accounts, and bad accounts.Responsibility for finding the inconvenience root causes in the MMF system and enhancing with the end user for smoothing system for the user, monitoring the prevention measure of the fraud cases, using with some mobile application developing together with IT team. Setting up the KPI, together with all internal departments to know the good and bad performers within the organization. Cooperate with HR for recruitment, interview, selection, and hire.

Manager

• Jul 2018 - Oct 2020

Deputy Manager

• Dec 2017 - Jul 2018

- Responsible for giving instructions to his/her team members on how to conduct payment collections. Can allocate accounts within the team and monitor collections activities of team members.- Teach interest calculation and train up telephone manners for standard and formal greeting, and script, speak positively, with confidence, and concentrate and listen to customers.- Lead subordinates to meet the organization’s expectations for productivity, quality, and goal accomplishment. - Monitoring the status of collection efforts, activities, negotiations, and client responses in the database.- For awareness of VIP and Difficult customers, careful report to Senior Management Team, appointing with Management and HOD for the clear instruction.- Daily Report to Management for department results and activities. And also cooperate with all internal departments to improve department activities and performance.

Manager

• Aug 2013 - Nov 2017

- Responsible for giving instructions to his/her team members on how to conduct payment collections. Can allocate accounts within the team and monitor collections activities of team members and approve the request for waiver of penalties.- Maintain employee work schedules including assignments, job rotation, training, vacations, days off, and overtime scheduling. Plan and allocate resources to effectively staff and accomplish the work to meet department goals. Work with HRA to recruit, interview, select, and hire.- Teach interest calculation and train up telephone manner for standard and formal greeting, and script, speak positive, confidence, and to concentrate and listen to customers, to verify customers identity before informing/answering, to follow the script for pre-call, and reminder call.- Lead subordinates to meet the organization’s expectations for productivity, quality, and goal accomplishment. Also did the exam for subordinates every three months to improve skills and job knowledge.- Draw the monthly, quarterly, and yearly plans. (SMS, Call, Manpower, and OT).- Daily Report to Management for department results and activities. And also cooperate with all internal departments to improve department activities and performance.