Aung Ko Ko Htet

Sales & Distribution Analytics Supervisor at TrueMoney Myanmar
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Contact Information
us****@****om
(386) 825-5501
Location
Yangon Region, Myanmar, MM

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Bio

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Credentials

  • Google Data Analytics Capstone: Complete a Case Study
    Google
    May, 2023
    - Nov, 2024
  • Google Data Analytics Specialization
    Coursera
    May, 2023
    - Nov, 2024

Experience

  • TrueMoney Myanmar
    • Myanmar
    • Financial Services
    • 100 - 200 Employee
    • Sales & Distribution Analytics Supervisor
      • Nov 2019 - Present

      -New Agent on-boarding process handling -Agent Documentation Management -EDC and App handling process -Reporting /Tracking and Data Analysis -Billing Fund In handling process -Team Management and Time Management -Sales Expenses and Claim Process handling -Follow up and push to the sales team base on the project or campaign -Problem Solving for Sales team requirements -System Using such as Salesforce,EQ,TMS -Proficiently using in Google Drive, Excel, PowerPoint etc. -IR (International Remittances)handling process Show less

  • MPT
    • Myanmar
    • Telecommunications
    • 700 & Above Employee
    • Operations Supervisor
      • Jun 2016 - Nov 2019

       Plan and Manage the monthly schedule  Manage and report of call center hourly performance by Daily, Weekly & Monthly  Support reporting part for overall call center performance  Check adherence to ensure high productivity (total agents available time/ total login time) < 10%  Support the daily attendance performance  Support the overall motivation process  Support to call center agent to get motivation  Separately the PSTN quantity and Customer complaint types  Controlling the break time  Handling the difficult complaints and send issue to relevant team  Analyze the call quality and coach to the agents  Search the operation difficulties and manage to be smooth operation  Manage the Ramco software and maintain agents attendance (Ramco attendance software)  Handle the agents' leaves and late records  Communicate with related team for smooth operation and arrange the meeting for the operation target Show less

Education

  • Dagon University
    Bachelor's degree
    2016 - 2019
  • West Yangon Technological University
    Bachelor's degree, Civil Engineering
    2010 - 2012

Community

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