Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Site Manager

  • Dec 2007 - Mar 2013

• Site Manager

  • 2008 - 2013



Verizon Wireless HQ Mail Center

• Site Manager

  • Jan 2007 - Jan 2013

  Responsible for all aspects of Shipping & Receiving department within Verizon’s Western Region Headquarters’ five buildings. Responsible for calculating the most cost-effective shipping procedures, routes, and rates to ensure cost containment. Coordinated all carrier pickup and ensured all packages were properly labeled and secured with overall reduction of error rates year over year. Tracked all shipments via carrier website to ensure accuracy and traced missing or lost… Show more Responsible for all aspects of Shipping & Receiving department within Verizon’s Western Region Headquarters’ five buildings. Responsible for calculating the most cost-effective shipping procedures, routes, and rates to ensure cost containment. Coordinated all carrier pickup and ensured all packages were properly labeled and secured with overall reduction of error rates year over year. Tracked all shipments via carrier website to ensure accuracy and traced missing or lost shipments as needed with proactive follow up to customer. Coordinated sensitive records temporarily in secure storage and eliminated outdated merchandise or records for the VZW HQ campus and secured certificate of destruction. Received all items into warehouse using ATS system to reduce error rates and to ensure items were properly received and accounted for. Responsible for all communication with customers by providing expert shipping recommendations to site customers, communicated customer needs to employees as per their request. Hired, trained and supervised six direct reports. Executed and implemented training program to various stakeholders within the organization. Identified and made recommendations for process improvements. Performed employee evaluations and performance evaluations. Made recommendations for wage increases and national awards at Verizon Wireless. Motivated employees to achieve personal goals and to consistently meet company objectives. Built a teamwork environment that encouraged hard work and collaboration. Ensured workflow efficiencies, customer service excellence, and quality assurance. ACHIEVEMENTS Employee of the Month - August 2012 Site of the Month - September 2012 Received exceptional recommendation upon completion of shipping project. Successfully implemented all safety rules and regulations for staff and trained in the area of hazardous or suspicious packaging detection. Show less Responsible for all aspects of Shipping & Receiving department within Verizon’s Western Region Headquarters’ five buildings. Responsible for calculating the most cost-effective shipping procedures, routes, and rates to ensure cost containment. Coordinated all carrier pickup and ensured all packages were properly labeled and secured with overall reduction of error rates year over year. Tracked all shipments via carrier website to ensure accuracy and traced missing or lost… Show more Responsible for all aspects of Shipping & Receiving department within Verizon’s Western Region Headquarters’ five buildings. Responsible for calculating the most cost-effective shipping procedures, routes, and rates to ensure cost containment. Coordinated all carrier pickup and ensured all packages were properly labeled and secured with overall reduction of error rates year over year. Tracked all shipments via carrier website to ensure accuracy and traced missing or lost shipments as needed with proactive follow up to customer. Coordinated sensitive records temporarily in secure storage and eliminated outdated merchandise or records for the VZW HQ campus and secured certificate of destruction. Received all items into warehouse using ATS system to reduce error rates and to ensure items were properly received and accounted for. Responsible for all communication with customers by providing expert shipping recommendations to site customers, communicated customer needs to employees as per their request. Hired, trained and supervised six direct reports. Executed and implemented training program to various stakeholders within the organization. Identified and made recommendations for process improvements. Performed employee evaluations and performance evaluations. Made recommendations for wage increases and national awards at Verizon Wireless. Motivated employees to achieve personal goals and to consistently meet company objectives. Built a teamwork environment that encouraged hard work and collaboration. Ensured workflow efficiencies, customer service excellence, and quality assurance. ACHIEVEMENTS Employee of the Month - August 2012 Site of the Month - September 2012 Received exceptional recommendation upon completion of shipping project. Successfully implemented all safety rules and regulations for staff and trained in the area of hazardous or suspicious packaging detection. Show less



Airsonic Corporation

• President/Owner Operator

  • Jan 2005 - Jan 2007

  Sold aviation parts to military, government and the private sector. Obtained International clearance from the Department of Defense for all overseas sales. Increased revenue by $250K in sales over two-year period. Provided superior customer service by ensuring all parts were delivered to customer accurately and timely. Managed all aspects of accounts receivable and accounts payables. Sold aviation parts to military, government and the private sector. Obtained International clearance from the Department of Defense for all overseas sales. Increased revenue by $250K in sales over two-year period. Provided superior customer service by ensuring all parts were delivered to customer accurately and timely. Managed all aspects of accounts receivable and accounts payables.



Sign Management Services

• South Africa
• Advertising Services

• Field Manager Company Agent

  • Jan 2004 - Jan 2005

  Re-Branding of AT&T stores in Arizona and Idaho. Responsible for photography and inventory of signage for existing AT&T agent stores. Re-Branding of AT&T stores in Arizona and Idaho. Responsible for photography and inventory of signage for existing AT&T agent stores.



FedEx Office/ Kinko's

• Canada
• Book and Periodical Publishing
• 1 - 100 Employee

• Shift Leader

  • Jan 2002 - Jan 2003

  Insured the delivery of excellent customer service through fast and accurate processing of orders, communication and coordination with other departments. Ability to resolve inquires and complaints expeditiously. Facilitated and implemented resolution to customer service issues. Supervised six direct reports. Performed employee evaluations and performance evaluations. Made recommendations for wage increases Insured the delivery of excellent customer service through fast and accurate processing of orders, communication and coordination with other departments. Ability to resolve inquires and complaints expeditiously. Facilitated and implemented resolution to customer service issues. Supervised six direct reports. Performed employee evaluations and performance evaluations. Made recommendations for wage increases