Training Manager

• Feb 2020 - Present

To ensure Skill Enhancement of Mercedes-Benz sales and customer service staff :a) Managing the dealership’s training requirements, including the identification of training needs andnomination to required programsb) Delivery of training courses and programs as per MB standards.c) Ensuring that training provided by MB to the sales and customer service staff supports the aims andobjectives of the dealership via in-house training, role plays, tests, etc and provide feedback to MB forfuture training requirementsd) Implementing in-house training system at the dealershipDriver/chauffeur product TrainingNew Model Launch/Product feature training

Training And Quality Manager

• May 2017 - Feb 2020

Technical Training Manager

• Jan 2016 - May 2017

•Initiating training need/gap analysis with the help of MB India – (SAT results)• Recording individual training need/gap• Acting as a one point contact between MB India and dealership on training and manpowerdevelopments• Performing training need analysis (TNA) and identify the gap vis-à-vis product knowledge, Aftersalesprocess and technical skills• Decision regarding in-house training schedule, date, time & place etc.• Ensure that training programs are executed according to plans• Conducting training for all technicians• Using After Sales Training Material provided by MB India through CBTs, TtT Programs• Conducting training on following topics.
MB Induction Training
Basic MT Level Training
Basic Electrical Training
Pre-Delivery Inspection
WIS, EPC & Star Diagnosis
ASRA for service advisor
Driver/chauffer product Training
New Model Launch/Product feature training

Technical Engineer

• Sep 2014 - Dec 2015

Diagnose technician for BMW Vehicles

Secondary Science Teacher

• 2010 - 2013

lecturer Secondary and high school.

Technical Trainer

• Mar 2008 - Jan 2009

Technical trainer for IT system