Experience

Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Customer Care Experience Management Telkomsel

  • Jul 2021 - Present

  - Support department to provide data analytics related to customer experience.- Support department to provide customer journey, helping customer to feel comfortable and easy to optimize Telkomsel services.- Support department by Designing standard operating procedure (SOP) flow.

• Customer Care Knowledge Management Telkomsel

  • Jul 2019 - Jul 2021

  - Supporting department by provide training, refreshment product knowledge, socialization, etc.- Support telkomsel agent by provide weekly test to getting feedback and ensure telkomsel agent knowledge at its standard.- Collaborate with team to succed yearly event awarding customer service as apreciation for best telkomsel agent.- Coordinating and connecting telkomsel agent with department product or other department.

• Complaint Handling Officer Social Media Telkomsel

  • Jun 2018 - Jun 2019

  Handling customer complain at second layer which is hard cases that cannot be handled by first layer, in the other words handling complex cases.



PT Infomedia Solusi Humanika (ISH)

• Indonesia
• Human Resources
• 700 & Above Employee

• Call Center Agent Telkomsel

  • Aug 2017 - May 2018

  Handling customer cases; including simple cases and complex cases, based on customer needs and solve customer problem. Handling customer cases; including simple cases and complex cases, based on customer needs and solve customer problem.



PT. Infomedia Solusi Humanika - Sumatera

• Indonesia
• Management Consulting
• 1 - 100 Employee

• Call Center Agent Telkomsel

  • Jun 2014 - Jul 2017

  Handling customer cases; including simple cases and complex cases, based on customer needs and solve customer problem. Handling customer cases; including simple cases and complex cases, based on customer needs and solve customer problem.