Auldry C.
Manager, Member Experience at Evo Car Share- Claim this Profile
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Bio
Jacob Li
Making being a leader look easy since 2015 (at least). Auldry and I worked together at Evo Car Share for five years, both starting as member service agents, thought he had prior call centre experience and I had none. When we first started working together, I was really impressed with his professionalism and sincerity, both when interacting with customers and while mentoring less experienced agents, such as myself. Working in a call centre can be stressful, but Auldry’s positivity and maturity really helped boost morale and increase our team’s cohesiveness. I was (and still am) extremely envious of Auldry’s ability to manage our team and the conflicts we brought, especially after he took on the role of Team Lead in 2017. With a team of around 20 agents, he was always looking for ways to help us become more efficient, be it through mentorship, training, resolving conflicts, or… just by being there to support us. It might sound corny, but he would truly be a valuable addition to any team.
Jacob Li
Making being a leader look easy since 2015 (at least). Auldry and I worked together at Evo Car Share for five years, both starting as member service agents, thought he had prior call centre experience and I had none. When we first started working together, I was really impressed with his professionalism and sincerity, both when interacting with customers and while mentoring less experienced agents, such as myself. Working in a call centre can be stressful, but Auldry’s positivity and maturity really helped boost morale and increase our team’s cohesiveness. I was (and still am) extremely envious of Auldry’s ability to manage our team and the conflicts we brought, especially after he took on the role of Team Lead in 2017. With a team of around 20 agents, he was always looking for ways to help us become more efficient, be it through mentorship, training, resolving conflicts, or… just by being there to support us. It might sound corny, but he would truly be a valuable addition to any team.
Jacob Li
Making being a leader look easy since 2015 (at least). Auldry and I worked together at Evo Car Share for five years, both starting as member service agents, thought he had prior call centre experience and I had none. When we first started working together, I was really impressed with his professionalism and sincerity, both when interacting with customers and while mentoring less experienced agents, such as myself. Working in a call centre can be stressful, but Auldry’s positivity and maturity really helped boost morale and increase our team’s cohesiveness. I was (and still am) extremely envious of Auldry’s ability to manage our team and the conflicts we brought, especially after he took on the role of Team Lead in 2017. With a team of around 20 agents, he was always looking for ways to help us become more efficient, be it through mentorship, training, resolving conflicts, or… just by being there to support us. It might sound corny, but he would truly be a valuable addition to any team.
Jacob Li
Making being a leader look easy since 2015 (at least). Auldry and I worked together at Evo Car Share for five years, both starting as member service agents, thought he had prior call centre experience and I had none. When we first started working together, I was really impressed with his professionalism and sincerity, both when interacting with customers and while mentoring less experienced agents, such as myself. Working in a call centre can be stressful, but Auldry’s positivity and maturity really helped boost morale and increase our team’s cohesiveness. I was (and still am) extremely envious of Auldry’s ability to manage our team and the conflicts we brought, especially after he took on the role of Team Lead in 2017. With a team of around 20 agents, he was always looking for ways to help us become more efficient, be it through mentorship, training, resolving conflicts, or… just by being there to support us. It might sound corny, but he would truly be a valuable addition to any team.
Experience
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Evo Car Share
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Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Manager, Member Experience
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May 2022 - Present
I have a passion for customer service! I am an advocate for helping our community by providing mobility options such as car share and e-bike rentals. I am responsible for recruiting talent, training new hires, performance management tasks, creating processes, making improvements, and developing employees into other opportunities.
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Team Lead
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Mar 2015 - Sep 2023
Helping our community find better alternatives of transportation within our city, and giving world class customer service to our Evo members.
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BCAA
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Canada
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Insurance
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700 & Above Employee
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Dispatch Coordinator
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Sep 2014 - Feb 2015
24 hour emergency roadside assistance 24 hour emergency roadside assistance
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H&M
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Sweden
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Retail
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700 & Above Employee
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Department Supervisor
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Jul 2009 - Jul 2014
Organize work schedules and prepare weekly plans to achieve quarterly goals Prepare morning banking and handling store cash and safe counts Delegate staff to work together as a team and make deadlines, making sure all departments are functional Assist customers with fast service and product knowledge by updating them on current activities, new arrivals, and store policies Train and educate new staff to perform duties as H&M sales advisors Motivate team and work with management to increase sales Show less
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Student MOA
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Nov 2013 - Dec 2013
Book appointments for patients;Notify and confirm booking Navigate through patient charts and update summary using EMR (Oscar) Sterilize medical instruments using autoclave Received first aid training from St. John's Ambulance Book appointments for patients;Notify and confirm booking Navigate through patient charts and update summary using EMR (Oscar) Sterilize medical instruments using autoclave Received first aid training from St. John's Ambulance
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AMERICAN EAGLE OUTFITTERS INC.
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Dec 2006 - May 2008
Praised by managers for aggressively increasing sales Praised by managers for aggressively increasing sales
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Education
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2010 - 2013
British Columbia Institute of Technology
Certificate, Medical Office Assistant/Specialist
Community
