IT Support Technician

• May 2021 - Present

Desktop Support Specialist

• 2018 - Apr 2021

IT Support Specialist

• May 2016 - Apr 2021

Position included the following: • End User support• Support Windows 7/ Windows VDI• Help Desk issues and attention to details• SysAid Ticketing system for documenting actions, findings, and solutions• Help maintain weekly and monthly backups with ArcServe backup and restore• Proficient with basic computer applications such as Microsoft outlook emails, MS word, and Excel• Assist with conference room setup, and support• Prioritize and schedule problems, escalate problems when required• Troubleshoot hardware and small common business IT issues • Identify and learn appropriate software and hardware used and supported by the organization• Excellent written and oral communication skills• Ability to multi-task and work as a team member

Desktop Support Technician

• Jan 2015 - Mar 2016

I supported a Windows XP/ Windows 7/ and Windows 8 environment I worked in the helpdesk/ desktop support ticketing system for documenting actions, findings, and solutionsI assisted in setting up small computer and projector meetings for all DepartmentsI problem solved and repaired Microsoft Windows desktop and laptop computersI restored and transferred computer files and user profilesI computer imaged and installed computer Windows operating systems and Microsoft programsI assisted in phone, tablet setups for all android and iOS devicesManaged and maintained a clean excel inventory spreadsheet for all computers, and network technology devices

Knowledge Advisor

• Mar 2012 - Jan 2015

• I helped with customer service with helping customers find their computer parts and helping them buy computers.• I Showed and informed customers to understand the computer hardware and software retail products• I helped the customers understand the network and wireless network retail products and explained how to set it up and use them.• I helped and informed customers on how to build computers such as power supply, motherboards, memory, video cards, and hard drives. • I helped with customer service with helping customers find their computer parts and helping them buy computers.• I Showed and informed customers to understand the computer hardware and software retail products• I helped the customers understand the network and wireless network retail products and explained how to set it up and use them.• I helped and informed customers on how to build computers such as power supply, motherboards, memory, video cards, and hard drives.