Augusto Jamarino

Junior QA Analyst at Prova Fácil
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Contact Information
us****@****om
(386) 825-5501
Location
Belo Horizonte, Minas Gerais, Brazil, BR
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Limited working proficiency
Skills

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Helen Hoed

Augusto é um profissional que está sempre disposto a aprender. A pessoa para a resolução.

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Credentials

  • Curso de Oratoria
    Escola Conquer
    May, 2023
    - Nov, 2024
  • RestartUs Certificado
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • RestartUs Certificado
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Atendimento ao Cliente: Como Escrever E-mails
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Como Lidar com Clientes Insatisfeitos
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Ef Set Certification
    EF Standard English Test (EF SET)
    Aug, 2021
    - Nov, 2024
  • OSHA 30 Hour Construction Industry Outreach
    360training.com
    Apr, 2019
    - Nov, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile

Experience

  • Prova Fácil
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior QA Analyst
      • Jul 2022 - Present

      Contribute to the conduction and development of the quality management system, aiming at consolidating policies and methodologies, through the mapping of processes, procedures, internal audits, analysis and control of non-compliance, adding value to the company's results.Responsibilities:- Support in the analysis and gathering of requirements for solutions.- Support in the tests/approval of the developed solutions.- Run functional tests and propose improvements.- Find and report bugs or flaws in cards submitted for testing by the development sector.- Participate in analysis of technical discussions with the development team, support and customer.- Participate in the daily life of development Squads, using agile methodologies (Scrum).- Test and approve the new features implemented in our system. Show less

    • Support Analyst
      • Nov 2020 - Dec 2022

      Solve operational issues, providing support to the user and clarifying their doubts.Responsibility:- Customer support for the Evidence Management System and the CRM, via Movidesk, e-mails, telephone (voip).- Manage user access to the system.- Develop tutorials for using the system and its new functions.- Training of the initial functions of the system.- Suggest system improvements to the product and development team.- Ensure user satisfaction while using the system.- Resolution of doubts and analysis of critical and complex cases.- Carry out monitoring and individual feedback to each client.- Assist new employees with the mentoring system. Show less

  • ContSelf
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Junior technical support analyst
      • Dec 2019 - Nov 2020

      Customer service to clarify system doubts, errors and improvements. Responsibilities: - Perform technical support to users via calls (tickets). - Ensure the quality of information that will be transmitted to customers. - Configuration of Cielo PinPads. - Configuration of Split Invoices. - Training for the team and platform users. Customer service to clarify system doubts, errors and improvements. Responsibilities: - Perform technical support to users via calls (tickets). - Ensure the quality of information that will be transmitted to customers. - Configuration of Cielo PinPads. - Configuration of Split Invoices. - Training for the team and platform users.

  • Cidade Administrativa de Minas Gerais
    • Brazil
    • 1 - 100 Employee
    • Information and Communication Technology Analyst
      • May 2015 - May 2019

      Control and Management of contracts and IT assets of the GMG (Military Office of the Governor of Minas Gerais) Responsibilities: - Mapping internal needs, acting in gathering requirements, specifying and managing innovative IT solutions. - Supervise projects and improvements of IT systems. - Implementation of the SEI system (Electronic Information Systems for processing digital documents) to save paper. - Perform technical support to users via telephone, remote applications, e-mail and letters. - Guide/teach system users how to use it. Show less

  • Totalservice
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Technician IV
      • Sep 2013 - May 2015

      Assist Caixa Econômica Federal employees through the outsourced technical support service. Responsibilities: - Perform technical support to users via telephone, remote applications and e-mail; - Promote training on the use of systems; - Clarifying doubts and opening tickets. Assist Caixa Econômica Federal employees through the outsourced technical support service. Responsibilities: - Perform technical support to users via telephone, remote applications and e-mail; - Promote training on the use of systems; - Clarifying doubts and opening tickets.

  • TIM Brasil
    • Brazil
    • Telecommunications
    • 700 & Above Employee
    • Sales Consultant
      • Sep 2011 - Sep 2012

      Customer service with smartphone offers and their phone plans, as well as configuration of Android and iOS devices. Responsibilities: - Customer service, understanding the needs of each one and proposing the best alternative for new products/services. - Ensuring compliance with all TIM sales and after-sales procedures. - Active participation in daily and weekly meetings. - Configure each device for a personalized delivery. Customer service with smartphone offers and their phone plans, as well as configuration of Android and iOS devices. Responsibilities: - Customer service, understanding the needs of each one and proposing the best alternative for new products/services. - Ensuring compliance with all TIM sales and after-sales procedures. - Active participation in daily and weekly meetings. - Configure each device for a personalized delivery.

  • Faminas BH
    • Brazil
    • Higher Education
    • 100 - 200 Employee
    • Intern
      • Feb 2011 - Sep 2011

      Maintenance of Microcomputers in the Faculty's laboratories and assistance to users. Responsibilities: - Deployment and maintenance in Operating Systems (Windows XP, 7, 8). - Formatting, configuration and installation of Notebook, Desktop, Tablets with OS Android and IOS. - Basic maintenance on thermal and laser printers. Maintenance of Microcomputers in the Faculty's laboratories and assistance to users. Responsibilities: - Deployment and maintenance in Operating Systems (Windows XP, 7, 8). - Formatting, configuration and installation of Notebook, Desktop, Tablets with OS Android and IOS. - Basic maintenance on thermal and laser printers.

  • UNIFENAS - Universidade Prof. Edson Antônio Velano
    • Higher Education
    • 200 - 300 Employee
    • Intern
      • Sep 2009 - Feb 2011

      Maintenance of Microcomputers in the Faculty's laboratories and assistance to users. Responsibilities: - Deployment and maintenance in Operating Systems (Windows XP, 7, 8). - Formatting, configuration and installation of Notebook, Desktop, Tablets with OS Android and IOS. - Basic maintenance on thermal and laser printers. Maintenance of Microcomputers in the Faculty's laboratories and assistance to users. Responsibilities: - Deployment and maintenance in Operating Systems (Windows XP, 7, 8). - Formatting, configuration and installation of Notebook, Desktop, Tablets with OS Android and IOS. - Basic maintenance on thermal and laser printers.

Education

  • Faminas-BH
    Sistemas de Informaçao, Information Technology
    2009 - 2013

Community

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