Engineering services Technician

• May 2016 - Present

Desktop Support Technician

• Jun 2013 - Aug 2013

• Handled the installation of image on servers. • Upgraded windows servers from 2000 to windows server 2003. • Repaired a variety of IBM server models, verifying component functionality prior to installation. • Assisted Store manager over the phone with the physical installation of servers, then remotely configured servers for store use once a connection was established. • Ensured complete system functionality before closing orders. • Followed up with store manager to ensure full system functionality. • Assisted with Technical Support Department. • Resolved TCP/IP connectivity issues. • Troubleshoot Windows 2003 Server Operating System. • Responded to technical issues received by email and phone. • Used Service Center Ticketing System to keep track of tasks in a daily basis. Show less

Industrial Equipment Technician

• Mar 1998 - Mar 2011

Lead Technician (2005 – 2011) • Assisted in all procedures of industrial equipment manufacturing and remanufacturing, including disassembling, inspecting, building and testing high vacuum pumps, blower systems used for heat treating, and numerous industrial applications. • Analyzed and fixed equipment malfunctions, applying excellent communication and technical expertise to provide the best possible system performance with minimal downtime. • TIG welded pipes and flanges to customize Vacuum Pump and Booster packages. • Executed sales leads with clients in Latin America, working to identify customer needs and customize equipment to suit specifications. • Used QuickBooks to generate Purchase Orders for parts and equipment as needed. • Trained new hired employees on company procedures Show less