Experience

ITdynamics Pty Ltd

• Australia
• IT Services and IT Consulting

• IT Support Specialist

  • Nov 2021 - Present

  • I am responsible to give support local and remotely, troubleshooting, and resolving issues related to software or hardware. Installing and configuring computer hardware, software, systems, networks, printers, and phones. • Monitoring and maintaining computer, systems, and network • Responding in a timely manner to service issues and requests via the Connectwise ticketing system by priority. • Managing and configuring all Apple devices via MDM Jamf server. Manage staff accounts, apps, computers, groups via Active Directory, Managing Adobe accounts, and Microsoft 365. Configure and set up Vivi devices, Macbooks, iPads, Windows, and desktops. Create and export different reports, and create step-by-step procedures.



Self-employed

• Real Estate
• 1 - 100 Employee

• Information Technology Technician

  • Sep 2017 - Dec 2021

  Mobile phone repair, screen replacement and troubleshooting in Android and Apple phones, desktop pc, laptops and iMac software and hardware. Windows, Microsoft and MacOS upgrading, formatting, backing up, restore, replace faulty parts, configure routers, printers and other services needed. Mobile phone repair, screen replacement and troubleshooting in Android and Apple phones, desktop pc, laptops and iMac software and hardware. Windows, Microsoft and MacOS upgrading, formatting, backing up, restore, replace faulty parts, configure routers, printers and other services needed.



EAT

• Technology, Information and Internet
• 1 - 100 Employee

• Customer service and Warehouse manager, and WA state manager second in charge

  • Apr 2019 - Nov 2021

  • Achieve customer service objectives by contributing with information and recommendations to strategic plans and reviews, preparing and completing action plans. Implementing productivity, quality and customer service standards. • Determine service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, analysing information and applications.• Focus on searching for new clients in different areas, selling new products, increase sales, fill out a daily sales report, create and develop a good customers’ relationship, reach weekly target. • Develop new methods of sales and manage our customers ensuring a high quality of customer care. Managing calls, email, complaints and assist with customer needs.• Responsible for managing the warehouse, receiving and sending out products, operating manual electric forklift, ordering, stocktaking, banking, van services, sponsor events, donating and managing distributors.• Training new staff

• Sales Representative

  • Oct 2016 - Apr 2019

  DeliveryLooking after clientsSearch for new clientsSelling new productsClient’s merchandiseSales reportDevelop new methods and techniques for salesReach daily target.



DSP Solutions

• Estonia
• IT Services and IT Consulting

• Technician and Support

  • Jun 2016 - Jul 2016

  2 months providing service for DSP Solutions Duties: Build NVR and DVRs, Configure Intercom, CCTV cameras, update the system, pre-set all the equipment and give support for DSP clients related to installation, configuration, and issues. 2 months providing service for DSP Solutions Duties: Build NVR and DVRs, Configure Intercom, CCTV cameras, update the system, pre-set all the equipment and give support for DSP clients related to installation, configuration, and issues.



The IT Guys (WA)

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technician

  • Apr 2016 - Jun 2016

  10 weeks Internship work experience Duties: Maintenance and repairs in desktop computers, laptops and macs, including hardware and software, deploying Windows and Mac OS, backup, data recovering, formatting, profile migration, upgrading software and hardware. 10 weeks Internship work experience Duties: Maintenance and repairs in desktop computers, laptops and macs, including hardware and software, deploying Windows and Mac OS, backup, data recovering, formatting, profile migration, upgrading software and hardware.



Department of Health (WA Health)

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Help Desk Support

  • Jul 2015 - Sep 2015

  Deploying Windows, imaging laptops, profile migration, installation of hardware and software, HP Openview job tasks and procedures, SCCM Managing computer remotely and deploy software, Active Directory, Help Desk and Support over the phone and by email. Deploying Windows, imaging laptops, profile migration, installation of hardware and software, HP Openview job tasks and procedures, SCCM Managing computer remotely and deploy software, Active Directory, Help Desk and Support over the phone and by email.



NRW Civil & Mining

• Australia
• Mining
• 400 - 500 Employee

• Help Desk Support

  • Nov 2013 - Nov 2013

  4 weeks (Internship) Cleaning and imaging laptops and desktops, installation of software, profile migration from old machine, installation of hardware, Tagging new equipment, resetting Telstra telephones, mobile and laptops asset management procedures, managing inbound stock, managing access to users and groups on Active Directory 4 weeks (Internship) Cleaning and imaging laptops and desktops, installation of software, profile migration from old machine, installation of hardware, Tagging new equipment, resetting Telstra telephones, mobile and laptops asset management procedures, managing inbound stock, managing access to users and groups on Active Directory



SNAP LOGISTICA

• Truck Transportation
• 1 - 100 Employee

• Technical Support Analyst / Network Administrator

  • Apr 2006 - Oct 2011

  • Network Administrator, IT support and technician • I was responsible for administrate, managing and monitor all the local and remote servers in the network (Windows and Linux), and their services such as Vpn, DHCP, DNS, Voip, Apache, Samba, Squid, FTP, Firewall, Ldap, Cups, Backup, Email, Anti-virus, CCTV cameras and Logix system. • Managing over 400 desktop PCs plus laptops, different devices and services configuration in the network (local and remote) such as routers, switches, print server, printers, internet link, antivirus, group policy, enabling and blocking users, files sharing, Microsoft, cabling, racks and infrastructure. • Support and troubleshooting via phone, email, chat and remote access related to all kind of issues the end-users had with the system, emails, Microsoft office, outlook, virus, printing, and other incidents that needed repairing, updating or upgrading. • Training new staff • Maintain network security • Running and sharing regular operating system and network reports • Analyse, purchase of devices, network equipment and Microsoft licences.



KL – Informática - school

• Teacher and Technical Support

  • May 2001 - May 2002

  • IT maintenance and troubleshooting • Installation and Configuration of hardware, software and network. • Help preparing tutorials and materials for the course • Help teaching about Microsoft Office (Word, Excel, Power Point) and Flash. • IT maintenance and troubleshooting • Installation and Configuration of hardware, software and network. • Help preparing tutorials and materials for the course • Help teaching about Microsoft Office (Word, Excel, Power Point) and Flash.