Experience

Emerging Africa Group

• Nigeria
• Financial Services
• 1 - 100 Employee

• Managing Director

  • Mar 2023 - Present

  Managing Director, Gwong Microfinance Bank Limited, Kaduna: o Serves as the first representative of the Bank. o Responsible for creating and implementing a framework for the operation of an effective team that fosters and maintains a corporate culture within Gwong MFB – a culture that embodies high integrity and dedication to duties to maximize productivity and performance and to ensure business compliance with the company's policies, procedures, and corporate governance expectations. o Responsible for the execution of the company's overall strategy for expansion and delivery of all the bank financial services including digital financial services and e-commerce platforms in line with the business objectives agreed upon by the Board. o Responsible for directing operations, employees, sales, and customer service strategies to drive business development and enhance the overall performance of productivity of the Bank. o Shoulders the overall responsibility of planning, organizing, and controlling the day-to-day activities of the bank. o Engineers, supports, and participates in projects geared towards new products/service development and or product/service enhancement by giving appropriate guidance on required checks, controls, processes, and procedures in line with leading practices within the MFB sector. o Responsible for managing relationships with investors, regulatory agencies, creditors, vendors, and other partner institutions. Show less



APT Medicals Nigeria Limited

• Nigeria
• Medical Equipment Manufacturing
• 1 - 100 Employee

• CEO/Founder

  • Mar 2020 - Apr 2023

  o Responsible for planning the future growth of APT Medicals by assessing existing and future market needs, establishing priorities, and identifying fiscal and human resource needs for future development. o Responsible for identifying and exploring all networking opportunities, including participation in trade associations, trade shows, build relationships and increasing APT Medicals visibility within target markets. o Responsible for optimizing financial performance of APT Medicals by improving the revenue cycle and managing expense control and staffing requirements based on productivity and measurement. o Responsible for the supervision of employee relations, conflict resolution, grievance procedures and compliance with employment laws and guidelines. o Responsible for profit and loss (P&L) responsibility for APT Medicals Nig. Ltd. Show less



MAB Allianz Microfinance Bank Limited

• Nigeria
• Financial Services
• 1 - 100 Employee

• • Dec 2021 - Mar 2023

  o Responsible for building on products and services messaging that sets MAB Allianz’s new products apart from competitors in the market to give MAB Allianz products and services a unique selling pointo Develops sellable concepts, products, services and banking solutions by working with the MD, Head of Credit and Head of Operations to answer the specific banking agenda questions of MAB Allianz MFB.o Responsible for communicating the vision and value of MAB Allianz’s new products to the sales team and developing sales tools that facilitate the selling processo Responsible for planning and directing the launch of new MAB Allianz products and services which involve several different departmentso Responsible for obtaining insights into customers’ usage of current products, untapped opportunities, and customer behaviors, through go-to marketing strategy.o Responsible for agreeing on timelines and deadlines for the development of new products and services with management, IT department, and software engineero Supervises marketing team responsible for customer acquisition, retention, and credit facility deployment Supports Banks management leadership to draft and finalize learning agenda. o Responsible for the articulation and execution of the Bank’s marketing strategies, ensuring alignment with the overall corporate strategy, goals, and objectives of MAB Allianz Microfinance Bank.o Keeps up to date with key developments in policy and regulations of the CBN.o Liaising with software engineers during Product design, Solution integration and testing.o Responsible for building the Bank’s profile and brand image in the market through sustained campaigns and managing strategic relationships with key customers in relevant market segments.o Building training programs from scratch (from the initial idea through planning, implementation, review and outcomes analysis) and delegating work to other members of the learning and development team Show less

• • Oct 2021 - Dec 2021

  o Responsible for MAB Allianz products and services designs and promotions to MAB Allianz’s target audience. o Responsible for leading the Bank’s deposit mobilization efforts and ensuring quality risk assets are created.o Responsible for designing and building marketing plans and budgets for the smooth operation of MAB Allianz. o Responsible for market segmentation, and competitive analysis/market intelligence, to promote profitability and competitiveness.o Responsible for the preparation of all marketing strategies and campaigns to ensure that they align with the business objectives.o Responsible for identifying business opportunities to reach new market segments and expand market share.o Responsible for monitoring competition (acquisitions, pricing changes, and new products and features).o Responsible for periodic planning and monthly Bank budget review sessions, monitoring implementation, and performance, and ensuring the development of effective strategies to address a shortfall in targets.o Synthesizes learning drive to contribute to filling knowledge gaps in the Bank’s products and services.o Responsible for weekly and monthly marketing budgets and reports. Show less

• • Jul 2021 - Sep 2021

  o Responsible for designing strategies for the Marketing teams and monitoring performanceo Responsible for preparing and managing monthly, quarterly and annual budgets for the Marketing department.o Responsible for ensuring MAB Allianz MFB brand message is strong and consistent at all timeso Responsible for analyzing customer behavior and determining appropriate customer approacho Responsible for identifying new business opportunities to reach new market segments and expand market share Show less



CoAmana

• Nigeria
• Civic and Social Organizations
• 1 - 100 Employee

• Field Research and Operations Manager

  • Sep 2019 - Feb 2020

  o Responsible for Field Engagement: Identified and mapped out over 300 and onboarded over 200 farmers and MSMEs in Abuja and Kaduna onto the Amana Market platform. o Responsible for Field Operations: Designed and Implemented a practicable Field Operations Strategy for Abuja and Kaduna field teams to achieve the above results. o Responsible for Research: Implemented appropriate field research methodology on smallholder farmers & MSMEs market gaps to provide the best fit solution. o Responsible for conducting Farmers and MSMEs Value Chains Assessment to design market solutions. o Served as a Liaison between CoAmana and communities, partners and other stakeholders. o Responsible for monitoring Farmers and MSMEs’ engagement impacts. Show less



Rainoil Limited

• Nigeria
• Oil and Gas
• 200 - 300 Employee

• Retail Outlet (Station) Manager

  • Sep 2014 - Feb 2019

  o Responsible for managing the day-to-day operations of the Fuel Station, including the control and monitoring of the Station sales, expenses and inventory, conducting computerized mini-audits. o Responsible for overseeing fuel receipts/deliveries to the service station and ensuring that products discharge is in compliance with the established standards. o Responsible for collecting and analyzing sales levels of products and services in order to use this information for determining the quantities to be requested, and the efficiency of sales methods. o Responsible for managing employees and subordinates, working as a team or individually, to maximize their performance and contribution, including scheduling employees’ (Pump Attendants, Supervisor and Cashier) work hours based on business demands and staffing requirements. o Responsible for supervising and achieving exceptional customer service at the station, such as pleasant greetings, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return for repeat business. o Responsible for monitoring fuel pump prices on a daily basis to ensure that they are consistent with market prices for Stations in the area taking into consideration market conditions, competitor actions, and ensuring compliance to company procedures and standards. o Responsible for complying with specific legal and health regulations, such as installing the necessary safety systems adhering to standards of hygiene and safety established by respective authorities. o Responsible for building a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing friendly support, by delivering quality products and services. o Responsible for applying theft and robbery prevention; monitoring security surveillance equipment and enforcing security procedures as at when due. o Enforce fuel storage regulations. Show less



Stanbic IBTC

• Nigeria
• Financial Services
• 700 & Above Employee

• Business Manager, Public Sector Group

  • Sep 2013 - Sep 2014

  o Responsible for building and deepening banking relationships with internal and external personnel of the bank to enhance client retention, loyalty, and growth plans. o Responsible for identifying new markets for Stanbic IBTC products, analyzing customer trends and devising strategies to bring in new customers and retain existing ones for sustainable deposits. o Responsible for Identifying business opportunities within different Zones of the country that were replicated in other zones thereby improving their pipelines of opportunities for PSG. o Capitalized on industry and marketplace trends to enhance Public Sector and International Organizations’ sales solutions and approaches to deposit mobilization drive. o Responsible for organizing and developing financial data/reports detailing key financial metrics. o Responsible for developing all Business Assessment Committee/Strategy Paper and Reporting for PSG. o Responsible for providing client and market insights; assisted with the implementation of the sales process, research, sales pitches for the Group. o Worked with R/Ship Managers to develop strong customer connections with MDAs, INGOs etc. o Responsible for increasing Group’s revenue and supported sales activities while building and maintaining consistent relationships and management practices with the Banks clietele. Show less



Airtel Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Care Consultant

  • Jun 2009 - Oct 2012

  o Contributed to the Successful implementation of the groundwork for the training of Call Center Agents on Apps, new products/services. These reduced workloads on Quality Assurance (QA) Team. o Responsible for the delivery of exceptional customer service by listening and answering questions. o Contributed to the implementation of team onboarding programs, reducing training time from 4 weeks to 2. o Responsible for Making customers understand the rules/procedures on the mechanism of bill issuing. o Responsible for resolving customers Telephony related issues. o Responsible for tracking every enquiry, complaint or suggestion into the Remedy System. o Won several best customer support consultant awards. Show less



Central Bank of Nigeria

• Nigeria
• Banking
• 700 & Above Employee

• Processing Officer (NYSC)

  • Sep 2006 - Aug 2007

  o Responsible for processing customers (commercial banks and other organizations) requests. o Responsible for drafting internal/external memorandum on customers’ requests to the Bank. o Responsible for the preparation of computerized daily staff position/attendance. o Responsible for the preparation of computerized weekly staff lunch allowances. o Responsible for the payment of staffs’ weekly satff lunch allowance. o Responsible for processing customers (commercial banks and other organizations) requests. o Responsible for drafting internal/external memorandum on customers’ requests to the Bank. o Responsible for the preparation of computerized daily staff position/attendance. o Responsible for the preparation of computerized weekly staff lunch allowances. o Responsible for the payment of staffs’ weekly satff lunch allowance.