Experience

SECUTIX

• Switzerland
• Software Development
• 100 - 200 Employee

• Customer Success Manager DACH

  • Sep 2022 - Present

  For DACH Region : - in charge of supporting customers in the live entertainment sector - analysing customer satisfaction and implementing solutions for improvement - drafting of periodic activity reports For DACH Region : - in charge of supporting customers in the live entertainment sector - analysing customer satisfaction and implementing solutions for improvement - drafting of periodic activity reports



Fondation du Verbier Festival

• Switzerland
• Performing Arts
• 1 - 100 Employee

• Freelance, ticketing specialist

  • Apr 2022 - Aug 2022

  Support to the Verbier Festival 2022 ticketing : sales reports and ticketing review, system configuration, proposal of commercial and marketing actions Support to the Verbier Festival 2022 ticketing : sales reports and ticketing review, system configuration, proposal of commercial and marketing actions



Indépendant

• Movies, Videos, and Sound
• 100 - 200 Employee

• Ticketing freelance

  • Jan 2022 - Aug 2022

  - provision of training for SecuTix - configuration of ticketing systems for museums (including Plateforme 10 in Lausanne) - provision of training for SecuTix - configuration of ticketing systems for museums (including Plateforme 10 in Lausanne)



Grand Théâtre de Genève

• Switzerland
• Artists and Writers
• 100 - 200 Employee

• Public development manager assistant

  • Jan 2017 - Oct 2021

  I analyse the reports exported from SECUTIX box office system and set up the pricing policy with the manager. I analyse the sales data and customer qualitative data in order to suggest adapted strategies.I am managing SECUTIX system and set up all the season events. I am training the box office team and I am responsible for new developments in the system.

• Box office employee

  • May 2016 - Dec 2016

  For the renewal of the season tickets for 2016-2017 season : counseling to the public, entry and control of the season tickets request. Support for the new box office system set up (SecuTix).



Lauris Agency

• Switzerland
• Advertising Services
• 1 - 100 Employee

• Cheffe de Projet Online & Data Management

  • Sep 2015 - May 2016

  Sales & Marketing manager pour TICKETINO sur la Suisse Romande. Responsable des projets, mise en place des outils et set up sur le lieu de l'événement - notamment le Prix de Lausanne, les conférences du Swiss Marketing au Musée Olympique, le ballet Béjart.Cheffe de projets pour le site de caskback cash-cash.ch. En charge de la promotion, commercialisation et gestion des offres publiées sur le site. Acquisition d'une base de 800 consommateurs lors des 3 premiers mois de lancement.

• Sales promotor

  • Oct 2014 - Aug 2015

  Point of sales or street marketing promotor. After promotion analysis and reporting to the brands.



Street Child

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Events manager

  • Feb 2014 - May 2014

  EVENTS ORGANISATION: organising festival and launch party for the Sierra Leone Marathon 2014 > Defining and planning the event: establishing detailed budget, choosing venues, planning security, programming artists shows/performances, sourcing material procurement > Liaising with marathon team in London to ensure good knowledge of on the field progress and ensure events meet the charity objectives > Overseeing a team of volunteers, performers, photographer, caterers > Advertising: promoting the festival on a radio show, creating and printing invitations for exclusive guests, creating banners Show less



Virtua SA

• Switzerland
• Technology, Information and Internet

• Communication and webmarketing assistant

  • Jul 2012 - Sep 2013

  COMMUNICATION > EVENT ORGANISATION : organising prestigious-watchmaking-themed cocktail for 50 exclusive guests, new server-room opening event, specialized communication and web exhibitions in Geneva (eCom and Communica) : from the definition of the theme, planning, guest listing to managing the catering services during the event and thanks emailing afterward. > PRESS RELEASE : writing the press release and sending it to journalists, answering further questions > LEAFLETS CREATION : content writing and leading the graphism work WEBMARKETING > ONLINE ADVERTISING CAMPAIGNS : mainly on google adwords network, set-up of campaigns, daily monitoring and optimization of the campaigns, performance and analysis report to the client > NETLINKING : optimizing metadescriptions on websites, content creation to have links on blogs and directories Show less



Caran d'Ache

• Switzerland
• Retail Art Supplies
• 100 - 200 Employee

• Assistant Product Manager

  • Jul 2011 - Mar 2012

  COMMUNICATION Creation of sales/communication material: multilingual products catalogues and leaflets (FR, EN, GE, IT), POS material (roll-up, posters, display boxes) EVENT MARKETING Organisation of a commercial contest in the swiss points of sale: creation of the communication material, specific website, scratching cards, POS material, contest rules. PRODUCT MARKETING & DEVELOPMENT Building, set-up and analysis of a 100-consumers test, product and packaging developing, leading of the agency work for concept and name search, creation of the material related to the new product. Show less



Groupe Yves Ponroy

• Assistant Product Manager

  • Mar 2010 - Sep 2010

  Product marketing : new products launch, development of new ranges and packaging. Communication : development of sales supports, creation of product leaflets, preparation of fairs. Working in the export department with markets in UK, China, Morocco, Belgium Product marketing : new products launch, development of new ranges and packaging. Communication : development of sales supports, creation of product leaflets, preparation of fairs. Working in the export department with markets in UK, China, Morocco, Belgium