Experience

Naval Health Clinic Annapolis

• Supervisory Health System Specialist

  • Jan 2022 - Present

  Quality and Risk Department Head Organizational Performance Improvement Coordinator Joint Commission Coordinator Quality and Risk Department Head Organizational Performance Improvement Coordinator Joint Commission Coordinator



Anne Arundel Medical Center

• Annapolis, MD

• Senior Quality Data Analyst

  • Jan 2019 - Jan 2022



CareFirst BlueCross BlueShield

• Baltimore, Maryland Area

• Quality Improvement Specialist

  • Oct 2018 - Jan 2019

  Ensure BCBS met standards for NCQA accreditation. Ensure BCBS met standards for NCQA accreditation.



Anne Arundel Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• • May 2016 - Oct 2018

  Supports the Outcomes Management process through data collection and information management. Facilitates, as well as, participates in activities such as, but not limited to, task forces, work groups, performance improvement activities and projects (ie: FMEA, PDCA) to address outcome data results from analyses.Develops, formats, and presents reports and graphic presentations of data. Supports department managers in development of scorecards/dashboards.Identifies errors or inconsistencies in data collection and reports. Follows through to see if issues are resolved and, if applicable, corrected.Reviews data and reports for trends, common themes, and opportunities for improvement; when appropriate, uses statistical analysis. Reports results to appropriate management and committees.Serves as a resource to data analyst to include, but not limited to, review incidents and identify classification of cases, including those cases that meet mandatory reporting requirements.Attended and participated in LEAN Core Training through the Performance Improvement Department. Show less

• • Jan 2016 - May 2016

  Provides support to AAMC outpatient providers and services in the areas of root cause analysis, process improvement techniques. Work with corporate quality staff to formulate recommended action plans on program efficiencies, effectiveness, and patient outcomes. Assist in development of reports to external agencies to meet regulatory requirements.



Medstar Good Samaritan Hospital

• Baltimore, Maryland

• Program Administrator, Geriatrics

  • Oct 2014 - Jan 2016

  Provides oversight and coordination of The Center for Successful Aging. Plans, develops, coordinates, and implements activities related to the functioning of the outpatient clinic, and related services. Develops and implements data collection to measure quality metrics. Designed and collaborated with leadership and contractors to build a new Center that is accommodating, accessible, and functional for Geriatric patients. Provides oversight and coordination of The Center for Successful Aging. Plans, develops, coordinates, and implements activities related to the functioning of the outpatient clinic, and related services. Develops and implements data collection to measure quality metrics. Designed and collaborated with leadership and contractors to build a new Center that is accommodating, accessible, and functional for Geriatric patients.



Havre de Grace Ambulance Corps

• Havre de Grace

• EMT

  • May 2013 - Jan 2016

  Volunteer Volunteer



Greater Baltimore Medical Center

• Towson, MD

• Service Excellence Intern

  • Jan 2014 - May 2014

  Grievance Resolution Grievance Resolution



Golden Corral Buffet and Grill

• Server

  • 2008 - 2014



Father Martin's Ashley

• Havre de Grace, Maryland

• Addictions Counseling Intern

  • Jan 2012 - May 2012

  Approximately 470 hours in the field. Facilitated group counseling sessions daily. Observed and conducted supervised individual counseling sessions. Input session notes onto TIER (charting system). Approximately 470 hours in the field. Facilitated group counseling sessions daily. Observed and conducted supervised individual counseling sessions. Input session notes onto TIER (charting system).



Sheppard Pratt

• Baltimore, Maryland

• Mental Health Intern

  • Jan 2011 - May 2011

  Approximately 100 hours in the field. Interacted with clients suffering from addiction and attended groups regularly. Experienced the responsibilities of mental health workers in a psychiatric hospital. Approximately 100 hours in the field. Interacted with clients suffering from addiction and attended groups regularly. Experienced the responsibilities of mental health workers in a psychiatric hospital.



First Year Seminar

• First Year Seminar Leader

  • Aug 2010 - Jan 2011

  Offered assistance to incoming freshman by leading a class that allowed interactions between new students. Offered assistance to incoming freshman by leading a class that allowed interactions between new students.