Experience

800 TeleServices (Shanghai) Information Service Co., Ltd.

• China
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Director, Service Planning & Delivery Department

  • Oct 2007 - Present

  -New accounts implementation and existing accounts up selling: Mercedes Benz, Universal, McD, Ali, E-commerce related projects. -Excellent Operation Management at Alibaba projects, VFS, UPS as well as client relationships. -Team daily management on traditional call center business, and lead IS team at new technology and CRM/Property system set-up(AI, NFT,etc) to apply on the traditional and growth business. -Oversee daily operations at JV companies under 800 group. -New accounts implementation and existing accounts up selling: Mercedes Benz, Universal, McD, Ali, E-commerce related projects. -Excellent Operation Management at Alibaba projects, VFS, UPS as well as client relationships. -Team daily management on traditional call center business, and lead IS team at new technology and CRM/Property system set-up(AI, NFT,etc) to apply on the traditional and growth business. -Oversee daily operations at JV companies under 800 group.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Microsoft Account Manager

  • Oct 2004 - Oct 2007

  Supervision at Microsoft account(MSN and loyalty program) as Multi-lingual center to cover 11 languages in APAC (Mandarin, Cantonese, English, Japanese, Korean, Malay, Indonesia, Indian, etc. Supervision at Microsoft account(MSN and loyalty program) as Multi-lingual center to cover 11 languages in APAC (Mandarin, Cantonese, English, Japanese, Korean, Malay, Indonesia, Indian, etc.