Experience

Baylor Club

• United States
• Hospitality
• 1 - 100 Employee

• Concierge and Receptionist

  • Sep 2023 - Nov 2023

  Waco, Texas, United States



JW Marriott

• Hospitality
• 700 & Above Employee

• F&B Concierge

  • May 2023 - Aug 2023

  San Antonio, Texas, United States -Constantly interacted positively with established and new customers creating a positive dining and hotel experience -Oversee the daily operations of the host/hostess team, coordinating seating arrangements, managing reservations, and maintaining efficient table turnover -Develop and implement creative strategies to enhance the guest experience, such as personalized greetings, special occasion celebrations, and VIP recognition programs -Monitor and maintain the cleanliness and… Show more -Constantly interacted positively with established and new customers creating a positive dining and hotel experience -Oversee the daily operations of the host/hostess team, coordinating seating arrangements, managing reservations, and maintaining efficient table turnover -Develop and implement creative strategies to enhance the guest experience, such as personalized greetings, special occasion celebrations, and VIP recognition programs -Monitor and maintain the cleanliness and organization of the host/hostess station, lobby area, and entrance, creating an inviting atmosphere for guests -Attended daily managerial meetings to obtain insight on daily/ weekly hotel events and guest satisfaction -Was the first to ever have this position, so I was able to help pave the way for all future employees in this position Show less