Experience

Penbrothers

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Beauty Advisor

  • Mar 2021 - Present

  Delivering customer support to thousands of active skincare subscribers, via email and live chat. We cater to different types of customers with a myriad of skin concerns with a personalized approach to their regimens. We also assist with post sales inquiries which includes delivery, use and purchase inquiries. Delivering customer support to thousands of active skincare subscribers, via email and live chat. We cater to different types of customers with a myriad of skin concerns with a personalized approach to their regimens. We also assist with post sales inquiries which includes delivery, use and purchase inquiries.



Bellroy

• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Stoke Agent

  • Jun 2016 - Present

  My tasks include responding to customer emails and inbound chats, transcribing voice mails and engaging in the company’s Facebook and Twitter pages through FreshDesk and answering customer questions and requests via Amazon Seller Central. Inquiries include but are not limited to shipping and delivery, returns and exchanges and product care. My tasks include responding to customer emails and inbound chats, transcribing voice mails and engaging in the company’s Facebook and Twitter pages through FreshDesk and answering customer questions and requests via Amazon Seller Central. Inquiries include but are not limited to shipping and delivery, returns and exchanges and product care.