Experience

Bootstrap Brands

• United States
• Retail
• 1 - 100 Employee

• Customer Experience Manager

  • Dec 2022 - Present



Private company

• Training and Development Specialist

  • Jan 2020 - Jun 2022

  Created a remote training program which facilitated remote training of new employees. Create procedural documentation utilizing a multi-modal approach. Visual and auditory elements are incorporated to increase user understanding and adoption. Use Learning Management Software to create content, pursue curriculum development, and make curriculum updates for a variety of training programs. Incorporate elements of graphic design to ensure for an aesthetically pleasing and easily readable curriculum experience. Understand the wants and needs of new clients, and create a training program which ensures that my employees are able to meet customer needs. Pursue continual improvements on existing processes using a data based approach. Connect with employees to identify strengths, and use asset based reinforcement strategies to pursue continual development of agents. Use Microsoft products such as Excel, Powerpoint, and Word at an above proficient rate. Show less



Goodwill of the Heartland

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Job Coach

  • Jan 2018 - Sep 2018

  Assisted adults with disabilities in maintaining meaningful employment by providing needed support structures and documenting all supports provided. Employed improvement strategies, recorded progress, and built relationships with clients to ensure measureable change. Assisted adults with disabilities in maintaining meaningful employment by providing needed support structures and documenting all supports provided. Employed improvement strategies, recorded progress, and built relationships with clients to ensure measureable change.